Sales Customer

O houd Albataineh

***** ******** **

Spring TX **373

Fax: 281-***-****, Mobile: 832-***-****

*****@***.***

EXPER I ENCE

P ISC I n te rnational, Houston, TX (5/29/2006-UP TO DATE):

As an inside sales person working with Petroleum supply company, from

t his point and by dealing with r igging and oil gas end user all over the

w orld that gives me the approp riate and concrete knowledge about the

r igs and its operation, the par t and the equipment they need, the sources

a nd the supplier that can provide my customer w ith their requi rements,

t he deadlines and what r ig shutdown means and how much it is important

t o get the materials as soon as possible. Dealing w ith the customer from

o ne side and our vender [distributor and manufactu rer] from the other

side, gives me the ability to manage multitask in the same time and do the

a r rangement that help my customer, profit my company, and have a good

r elationship with my suppliers. F rom all this, I have experience the

following duties and tasks:

J ob duties:

• Generate new and repeat sales by providing product and technical

i nformation in a timely manner

• Determine customer requirements and expectations in order to recommend

specific products and solutions

• Recommend alternate products based on cost, availability or specifications

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• Present price, credit and terms in accordance with standard procedures and

customers’ profitabili ty profiles

• Provide accurate information regarding availability of in-stock i tems

• Obtain accurate information from vendors relating to shipment dates and

expected date of delivery

• Proactively recommend i tems needed by customers to increase customer

satisfaction and improve t ransaction profitabili ty

• Increase sales and average order size by means of cross-selling, up-selling,

add-on sales and offering promotional sale i tems

• Fill requests for catalogs, information or sample

• Remain current on consumer preferences, changes in local codes and product

developments by attending sales meetings, vendor t raining and t rade shows,

or reading t rade journals

• Setup and maintain customer files

• Identify t rends in customer satisfaction or dissatisfaction

• M anage t ime effectively, meet personal goals and work effectively with other

members of the distribution team

• Communicate to the purchasing department unexpected increases or

decreases in demand for products

• Assist in scheduled physical inventory counts

• Maintain proficiency in using personal computer, data entry terminal and

other common office equipment and software

• Follow company policies and procedures

• Present a professional image at all t imes to customers and vendors

• Respond to all general line with Oil and Gas customers’ inqui ries via phone,

fax or email by determining material availability, conformance to customer

requirements, quoting prices, and providing a reasonable delivery

commitment designed to obtain the customer's order or expanded order.

Accurately process customer t ransactions such as orders, quotes or returns

• Enter orders into the system and modifies or deletes as required.

• Read blueprints in order to enter quotes or orders for material processed in

accordance with drawing specifications.

• Coordinate with customers, operations, t raffic, purchasing and sales

management to expedite or t roubleshoot customer orders.

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• Understand and provide feedback to customers regarding operational

capabilities and enhancements.

• Init iate telephone calls to customers and potential customers to solicit

p urchases of stock or to follow-up previously quoted business opportunities.

Contact customers following sales to ensure ongoing customer satisfaction

and resolve any complaint

• Handle customer calls relating to complaints on orders by investigating the

basis of complaint, referring problems to appropriate personnel,

recommending action to rectify problems, and following up to ensure

resolution.

• Act as a technical and market resource by counseling and advising customers.

• Ut ilize creative and innovative sales techniques to increase sales volume.

• Cultivate a strong product and market knowledge, as well as knowledge of the

customer’s business and end use of material.

• Seek opportunities for product conversions.

• Look for opportunities for value added selling. .

• Perform other related work as assigned

P r ivate Civil Lawyers and T raining (1998-2003)

Job Description:

Represent clients in criminal and civil li tigation and other legal proceedings, draw

u p legal documents, and manage or advise clients on legal t ransactions. I have 3

years experience in commercial li tigation (breach of contract, breach of fiduciary

d uty, consumer fraud and business torts). I have excellent wri ting skills, good oral

advocacy skills, and strong work ethic; I am licensed in Jordan, and have a good

academic background

My Responsibili ties

As a lawyer who is a specimen for clients, an officer of the legal system and a

p ublic citizen having special responsibili ty for the quality of justice. As an agent of

clients, I did various functions. As an advisor, I provide a client with an informed

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u nderstanding of my client's legal r ights and obligations and explain their practical

i mplications.

As an advocate, I obsessively emphasizes the client's position under the rules of

t he adversary system. As a representative, I seeks a result advantageous to the

client but dependable with requirements of honest dealing with others. As a

mediator between clients, I seek to adjust their different interests as an advisor

and, to a limi ted extent, as a spokesperson for each client. As an assessor, I examine

a client's legal affairs and reports about them to the client or to others.

I n all professional functions I know that I am capable, punctual and diligent. I keep

a client's confidences and secrets relating to representation except so far as

d isclosure is required or permit ted by the Rules of Professional Conduct or other

law. I preserve communication with a client concerning the representation. .

I seek development of the law, the administration of justice and the quality of

service rendered by the legal profession. I refine knowledge of the law beyond i ts use

for clients; use that knowledge in improvement of the law and work to strengthen

legal education. I am aware of defects in the administration of justice and of the fact

t hat the poor, and sometimes persons who are not poor, cannot pay for competent

legal assistance, and should therefore devote professional t ime and civic in fluence in

t heir behalf. I help the legal profession in pursuing these objectives.

M y responsibilities as a representative of clients, an officer of the legal

system and a public citizen are usually concordant. Thus, when an opposing party is

well represented, I can be enthusiastic advocate on behalf of a client and at the

same time assume that justice is being done. Also, I can be certain that preserving

client confidences usually serves the public interest because people are more likely

to seek legal advice, and thus pay attention to their legal obligations, when they

k now their communications will be private.

I n addition I a m helping the parties to resolve an argument or other matter in such

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way that is conventional to the requirements of the law, both in professional service

to clients and in the lawyer’s business and personal affairs

Research: Possessive Mortgage: I researched Possessive Mortgage in Jordanian civil

L aw, i ts advantages and disadvantages. I t r ied to locate gabs in this law and came

u p with the r ight amendment which was considered as one of the best research in

t he last five year because of i ts deep analyses, strong opinions, new ideas, and the

p roficiency of its legal language.

L icense attorney from The Jordanian Bar Association

ED UCAT ION

A- Concord University School of Law

Second Year Juries Doctor Degree with legal knowledge of the following subject

Candidate for Juries Doctor Degree, Jun, 2011

B- Mu’tah University: (1993-1998)

Bachelor of Law: Graduated from creditable Jordanian university

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S K I L LS

• Proper phone coverage

• Drafting of memos, letters and legal documents

• Maintaining calendars

• General filing, records maintenance, data entry, and scanning of contracts

and documents into electronic filing system

• Effective communication skills (verbal, wri t ten and listening) Computer

l i terate, Strong organizational abilities, Good in terpersonal skills

• Sorting, evaluating and routing mail and faxes

• Updating periodicals, subscriptions general and legal reference

• Performing general legal research on the internet, West Law, Law Info, Heind

On L ine, Versus law, and other research software

• P roduct research to allocate the product, parts and equipment that is

required by our customer requisitions.

• Performing other administrative tasks such as typing, faxing, copying

• P roviding backup support for Contract Administrators and other Assistants

• Legal wri ting and analysis in the major legal subject, Contract, Tort, and

C riminal Law

• Very good knowledge and experience in Quick Book program and SAP.

P reparing inqui ries, quotations, sales orders acknowledgement, purchase

orders, invoices, delivery notes, and much more that required for the job

p rocedure

• Very good knowledge in Microsoft Office includes Outlook, Word, Excel, and

Power Point.

P ROF IC I E NCY:

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F luent in reading, wri ting and speaking Arabic and English

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Contact this candidate