Customer Service Human Resources

Aubri D. Anderson

*** * ******* ( Lansing, MI *8910( 517-***-****

*****.********.**@*****.***

SKILLS

. Proficient in Spanish Communication written and verbal

. Proficient in Microsoft Office Tools

. 5 years experience in Hospitality and Customer Service

. Excellent written and verbal communication

EDUCATION

Bachelor of Arts, Interdisciplinary Studies in Social Science Human

Resources and Society

Expected Graduation August 2010

Michigan State University, East Lansing, MI

. Additional concentration in Psychology and emphasis in business

EXPERIENCE

Career Services Specialist/Intern/ Navigator

August 2008- present

Ingham Intermediate School District at Capital Area Michigan Works! (CAMW!)

. Provide case management to Re-employment participants, which include

keeping case files that meet local, state and federal requirements.

. Coordinate and implement Re-employment/Profiling program, which

includes assisting Unemployment Insurance claimants in obtaining

employment.

. Assist Spanish-speaking customers, Re-employment participants and

general public with resumes, cover letters and job search strategies.

. Maintain and update the Management Information System (MIS) and

CAMW!'s employer database

. Assist job seekers and employers in using the Michigan Talent Bank,

including troubleshooting, problem-solving and computer problems.

Job Developer Summer Youth Program May 2009-

Sept. 2009

Ingham Intermediate School District at Capital Area Michigan Works! (CAMW!)

. Interviewed Summer Youth Applicants for program, determined

eligibility and discussed program requirements with participants and

their parents and administered preliminary TABE and Work Keys

Assessments.

. Developed on-going relationships with local employers to establish job

sites and monitor youth.

. Provided case management for 35 youth, which included keeping case

files that meet local, state and federal requirements, monitored job

sites, ensured program standards

. Advised students in workforce development skills, i.e. resume

building, cover letters, interviewing, and professional business

practices. Met with students one on one to resolve any issues they

were facing and refer to services if needed.

Human Resources Intern Assistant August

2007- Nov. 2008

Kellogg Hotel and Conference Center East Lansing, Mi

Scheduled and performed new employee orientation, processed paperwork,

I-9's, data input into MSU student employment database and

administered OSHA standards to new employees.

. Learned general Human Resource practices including reviewing and

forwarding applications to department managers; and scheduling banquet

server interviews

. Answered phone calls and communicated via email regarding employment

opportunities and available positions

. Performed various clerical and office duties: copying, faxing,

maintained uniform room, data input using Microsoft Office Programs:

Word, Excel, Publisher.

Student Supervisor/Front Desk Associate June 2005-

Dec 2009

Kellogg Hotel and Conference East Lansing, MI

. Greeted, registered and assigned rooms to guests and communicated with

guests and various departments to provide legendary hospitality and

customer service.

. Trained and assisted employees with learning and completing front

office tasks.

. Handled guest complaints and ensured guest satisfaction.

. Compute bills, collect payments, and make change for guest's

reservations and accommodations using OPERA Hotel Management system.

. Scheduled shuttle transportation for guests to various locations in

the Lansing/East Lansing area.

. Answered high volume calls using Signature Greeting, made and

confirmed reservations.

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