Customer Service Sales

Cathy Baez

**** ***** ******,

Riverside, CA ****4

Home (951)

***-****

*****@****.***

.

Experience

Central City Dental Group, Riverside, CA May 2008 to January2009

Receptionist

. Greeted persons entering establishment, determined nature and

purpose of visit, and directed visitor

to specific destination, and answered questions and provided

information

. Answered telephone to schedule future appointments, provide

information, and forward calls

. Recorded, compiled, entered, and retrieved information, by hand and

using computer

. Operated telephone switchboard to receive incoming calls

. Filed and maintained records

. Scheduled appointments, prepared bills and received payment for

dental services, completed

insurance forms, and maintained records, manually and using

computer

. Preformed full mouth x-rays

Pacific Monarch, Riverside, CA December 2007 to January 2008

Reservation Agent

. Answered questions and provided information to customers

. Stuffed envelopes and addressed, stamped, sorted, and distributed

mail, packages, and other

materials

. Reviewed files, records, and other documents to obtain information

to respond to requests

. Answered telephone, responded to requests, delivered messages.

. Contacted customers by phone, mail, and in person to offer and

persuade them to purchase

merchandise and services

Pier I Imports, Riverside, CA November 2005 to December 2005

Sales Associate

. Recommended, selected, and obtained merchandise based on customer

needs and desires

. Wrapped merchandise

. Ticketed, arranged, and displayed merchandise to promote sales

. Requisitioned new stock

. Totaled purchases, received payment, made change, and processes

credit transaction

. Described merchandise and explained use, operation, and care of

merchandise to customers

. Computed sales price of merchandise

Family Wellness Chiro Center, Riverside, CA September 2003 to August 2004

Chiropractic Assistant

. Prepared treatment rooms for examination of patients

. Scheduled appointments

. Maintained medical records

. Contacted medical facility and department to schedule patients for

tests

. Received payment for bills-

. Completed insurance forms

. Computed and mailed monthly statements to patients and recorded

transactions

. Cleaned and sterilized instruments

Education

Arlington High School, Riverside, CA

General Education

Maric College, Riverside, CA

Certified Massage Therapy

Qualification Highlights

. Bilingual English & Spanish

. Excellent Customer Service

. Office Management~Receptionist~Planning / Scheduling Experience

. Cross-Cultural Work Environments~Time Management~Relationship and

Team Building

. Demonstrate the ability to meet the needs of customers, dependable,

hard working & reliable

. Use clear, concise communication skills in conjunction with

organizational skills

. Work well as a team member or independently

. Maintained medical records, receiving commendations for

thoroughness and accuracy in

completion of reports and patient documentation

References upon request:

Gloria Araiza 1268 W. Church St. Riverside, CA. 925**-***-***-

0049 Childcare Provider

Ivonne Jurado 7445 Santa Rosa Way Riverside, CA. 925**-***-***-

1457 Chiropractic Assistant

Debbie Baldwin 11060 Magnolia Ave. Riverside, CA. 92505 951-***-****

Job Club Instructor

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