Manager Customer Service

JEFF AUERBACH

*** ********* *****, ***** *******, NC 27540 919-***-****

***********@*****.***

OBJECTIVE

Bringing over 14 years of food management experience and skills in

leadership, financial management, building relations, and managing

inventory, receiving, and scheduling in a sanitary and safe way, while

bringing enjoyment back to the workplace.

CERTIFICATIONS

Serve Safe Food Certified

Certified Serve Safe Alcohol Instructor

FOOD MANAGEMENT EXPERIENCE

Assistant General Manager, Buffalo Wild Wings, Knightdale, NC

2006-Present

- Handle personally all cost areas and P&L statement and rated 98.5% on

last health

inspection that provides a neat and clean place for customers to enjoy

delicious food.

- Greet customers and listen closely to their comments that results in menu

changes while keeping

the favorite items based on daily usage and restaurant traditions

- Lead diverse staff of 50 employees that increased sales by 10% in first

year by providing

great customer service and a positive, caring attitude with regular and

first-time users.

- Trained, mentored, and motivated employees into management positions that

helped promote

company's care of good employees.

General Manager, Polcari's Italian Restaurant, Woburn, MA

2000-2006

- Dedicated to being a partner to all staff members that built trust and

respect and earned

#1 in guest service company-wide while increasing sales by 15% every

year.

- Handled all activities related to the opening of 3 new locations and

oversaw operations,

including marketing, until each one became profitable.

- Managed all purchasing that kept inventory at low levels, checked the

delivery of all orders,

and scheduled the worker's shifts that rewarded key performers and kept

motivating all staff

members to excel for maximum performance and production.

- Maintained health rating of 98% by training workers and using a reward

system based on actual

ratings and never had an injury that resulted in loss days of work.

- Built positive relations with vendors, customers, and all staff members

that resulted in

getting some purchase discounts, keeping customers happy, and staff

members challenged

and motivated.

- Coordinated with high level clients on all catered events and determined

requirements, including

menu and number of participants, that resulted in meeting special needs

and positive feedback from

clients and participants.

Restaurant Manager, Ruby Tuesday, Ledgewood, NJ

1994-1999

- Recruited, interviewed and hired all employees that resulted in quality

workers and a high

retention rate.

- Directed a semi-annual and annual physical audit of inventory that

reduced losses because of

surprise timing and keeping a close eye on employees as they left each

day.

COMPUTER SKILLS

Advanced in Word, Excel, Outlook, and Publisher

Intermediate/Knowledgeable in PowerPoint

EDUCATION

Johnson & Wales University, Providence, RI

ACTIVITIES

Non-profit volunteer Habitat for Humanity Charity fundraiser

Competitive sports

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