Customer Service Sales
Resume:
Ercila R. Robinson
Kettering, Oh 45440
**************@*****.***
Summary of Qualifications
A young individual with great communication and computer skills, excellent team player who is open
minded to new and interesting views and ideas. Has leadership and organizational skills, who is
seeking an entry level position in a company where the skills and abilities posed will be helpful and
used.
Education
B.S. in Business Administration with a concentration in Management graduated in December 2009.
Central State University, Wilberforce, Ohio. College of Business and Industry,
Work Experience
JCPenney Beavercreek, Ohio November2007 - Present
Sales Associate - As a sales associate I am responsible for maintaining outstanding customer service as
per JCPenncy standards, generating sales, merchandising, and safeguarding company assets.
Tasks and Responsibilities:
• Ensure that each customer receives outstanding service by providing a friendly environment,
which includes greeting and acknowledging every customer, maintaining solid product
knowledge and all other aspects of customer service.
• Maintain an awareness of all promotions and advertisements.
• Assist in floor moves, merchandising, display maintenance, and housekeeping
• Assist in processing and replenishing merchandise and monitoring floor stock.
• Aid customers in locating merchandise.
• Communicate customer requests to management.
• Assist in completing price changes within the department.
• Participate in year-end inventory and cycle counts.
• Assist in ringing up sales at registers and/or bagging merchandise.
• Any other tasks as assigned from time to time by any manager.
Skills, Competencies and Requirements:
• Ability to operate all equipment necessary to perform the job
• Ability to communicate with associates and customers
• Ability to read, count, and write to accurately complete all documentation
• Physical ability to stand for extended periods, and to move and handle boxes of merchandise
and fixtures throughout the store.
• Ability to work varied hours/days, including nights, weekends, and holidays as needed
• Aiding customers with retail questions or concerns.
• Organizing and zoning throughout the store.
• Handing cash and credit cards transactions
Delphi Kettering, Ohio May2007 - August 2007
Manufacturing
• Assembling struts for various vehicles
Green Toykai, Brookville, Ohio July 2006 - August 2006
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Ercila R. Robinson
Manufacturing
• Making side panels for varieties of cars.
Central State University Wilberforce, Ohio October 2004 - April 2006
Clerical Support Staff (CSS) – As a member of the CSS, I provided assistance to students, employee
and visitors to the University.
Tasks and Responsibilities:
answering and directing phone calls
making phone calls
taking and distributing messages
handling inquiries and incoming work requests
reviewing files and records to answer requests for information
checking and distributing documents and correspondence
receiving, sorting and distributing incoming mail
maintaining filing systems
compiling records of office activities
photocopying, scanning and faxing
sending emails
preparing outgoing mail
typing documents
data entry
organizing meetings and appointments
coordinating work flow
Skills, Competencies and Requirements:
knowledge of relevant software applications
proficient in use of email and internet
good numeric skills
keyboard skills
knowledge of office management systems and procedures
knowledge of administrative procedures
organizational and planning
prioritizing
data management
attention to detail and accuracy
problem-solving
adaptability
team work
communication skills
Accomplishments:
Cosmetology License
Vice President of Hall Counsel (2006)
Reference: Available upon request
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