Alicia Gordon
Bedford, TX 76021
(817) 658 - 1709
**********@*******.***
Career Objective: To obtain a challenging and responsible position with
a growth-oriented company to utilize my prior experience in customer
service and the information technology industry.
Education:
Pursuing B.A Business Management
University of Phoenix
2009 - Present
Associates of Applied Science - Information Technology
ITT Technical Institute, Troy MI
August 2002-August 2005
Associates of Applied Science - Computer Technology, Minor:
Electronics
National Institute of Technology, Southfield, MI
August 2000- August 2002
Profile:
. Experience in SQL Server, Oracle, Unix, AS/400, Mainframe, Unix, Citrix
Environments, Express, TrackIt, TriActive, Remedy, Microsoft Office,
Outlook, Lotus Notes.
. Knowledge of PC setup and installation, as well as various peripherals,
Windows 7, Firewall logs, backup tape logs, data entry, and file
updating.
. Experienced in Active Directory, Microsoft Windows NT, 2000, XP and
Microsoft Office environments, Hyena, running system reports, Remote
Desktop, and troubleshooting system errors.
Work Experience:
BNSF Railroad Oct
2008 - May 2009
Fort Worth, TX
IT Security Analyst
. Create, modify, and update user profiles in Active Directory, Hyena,
Lotus Notes and Outlook.
. Administer and maintain user permissions and access rights in all
business systems such as Unix and Mainframe. Correspond with management
to implement security procedures.
. 2nd level support to the helpdesk and Network team.
XTO Energy Feb 2008 -
Oct 2008
Fort Worth, TX
IT Security Administration
. Create, modify, and update user profiles in Active Directory, SQL server,
AS/400 Oracle and various business systems. Ran daily system reports in
AS/400.
. Processed audit system reports, while transmitting and recording backup
tapes. Oversaw disaster recovery and backup policy implementation and
maintenance. After hour on-call to helpdesk.
. Rectified Network issues, and troubleshoot
system errors. Implemented VPN access
rights. Create and process trouble tickets
through TrackIt.
. Manage Internet and Intranet security based
issues by performing firewall policy audits
and reviewing security logs.
TTI, Inc Jan 2006- Feb
2008
Fort Worth, TX
IT Security Specialist
. Maintained Active Directory profiles, and develop and maintain all IT
policies and procedures.
. Audit all business systems such as Express,
Mainframe and Unix to ensure proper security
levels were maintained. Managed and
maintained all data posted on the company's
Intranet site.
. Perform risk assessment surveys to identify
security requirements. Create and process
trouble tickets through TriActive.
Strengths:
Excellent organizational and communication skills, able to assume and
delegate responsibility; adept at planning and administering.