Project Manager
Resume:
Michael Cordo
*** ******** **** ( Henderson, Nevada 89014 702-***-**** (
******@***.*** ( www.linkedin.com/in/mikecordo
PROFILE
Senior Information Technology Manager, Solution Provider and Decision
Maker with significant experience in the delivery of services to Technology-
focused clients. Expertise in bridging technology and business
requirements while maintaining performance and availability. Excels at
building cohesive and efficient teams across varied IT functions including
network operations, support services and project implementation services;
emphasis on quality/process improvements and relationship management.
CORE COMPETENCIES
Team Leadership/Management Budget Preparation & Expense
Management/Tracking
Organizational & Process Improvement Client Support Services/Help Desk
Strong Customer Focus Vendor Selection & Management
Infrastructure & System Deployments Excellent Oral & Written
Communications
Network Operations & Support Cross Functional
Collaboration - All Levels
EXPERIENCE
Manhattan Technology Partners, Inc. - New York, NY 2008 - Present
MTP provides expert Technology Project/Program Management, IT Consulting
Services, Technology staffing, Relocation Services and full design services
by certified staff with infrastructure expertise.
Contract Consultant - Project Evaluations
Emerging Health Information Technology LLP - Yonkers, NY 2000 - 2008
Subsidiary of Montefiore Medical Center formed as an IT profit center to
provide hospitals and medical centers with affordable access to IT
solutions that will help meet their strategic and financial goals.
Assistant Director - Computing Resources
Responsible for Server Infrastructure/Support and Project Implementations
with early responsibility for the Network Engineering team. Managed up to
31 FTEs. Project budgets ranged in size up to $16MM.
. Proposed and implemented a complete hardware and version upgrade of
the Bronx Lebanon Hospital Center Email system generating $50,000 in
revenue for Emerging Health. Additionally, performed a complete
upgrade, including a clustered SAN environment for Montefiore's
email System, an $800,000 project and moved a mobile email system
from a pilot stage into full production.
. Led the implementation team responsible for a $2.0MM infrastructure
upgrade at remote practices that included the introduction of
Optical Ethernet technology for WAN connectivity. This was in
addition to securing and managing the $1.5MM budget to affect a
desktop system refresh throughout Montefiore.
. Directed the teams responsible for the design and implementation
$7.5MM worth of network infrastructure and wireless desktop
technology at 4 Health Care facilities as well as upgrading the LAN
infrastructure at Medical Group locations in support of the on line
Prescription system rollout.
. Managed the implementation resources and the server team responsible
for the installation of 100+ enterprise and departmental level
servers.
. Chairman of the IT Standards Committee chartered to ensure that
Standards are current and accurately reflect policies as related to
the enterprise wide network infrastructure.
IDP Consulting - New York, NY 1999
Provider of staff augmentation and or outsourced support for a wide range
of IT services.
Project Director - Outsourced Support Team - Consultant
GROUP HEALTH INCORPORATED (GHI) - New York, NY 1996 - 1999
GHI is the largest not-for-profit health insurance company in New York
State, offering a full range of medical, hospital, dental, mental health,
vision and prescription drug plans.
Director of Telecommunications & Distributed Systems Support
Managed an organization of up to 30 FTEs responsible for providing voice
and data network engineering and support, desktop system
implementation/support, Help Desk services as well as enterprise wide
distributed systems support. Direct responsibility and accountability for
a budget in excess of$2.5MM.
. Initiated a study, secured funding ($750,000) and implemented major
LAN enhancements; introduced and implemented new technology allowing
for the transmission of SNA traffic over the routed network generating
and annual savings in excess of $100,000 in T1 costs.
. Reduced annual Telecomm expenses by $250,000 through the renegotiation
of the MCI contract. Reduced support costs by $30,000 by securing new
vendors. Reduced networking costs by $80,000 through the
implementation of a Frame Relay network supporting remote offices.
. Reduced Help Desk callback time by 50%, Service Request turnaround was
reduced by an average of 20 days and established standard maintenance
and back up intervals for all systems (voice and data).
American Express TRS, INC. - New York, NY 1990 - 1996
a global leader in charge cards, payment systems, financial and travel
services.
Director of Technologies
Leadership responsibility for an organization of up to 95 FTEs that
included managerial, technical, financial, administrative and outsourced
staff. Provided support to Corporate Headquarters, home offices and other
regional facilities. Responsible for systems and networks, cost reductions
and customer satisfaction. Annual budget exceeded $10MM,
. Directed the redesign of the voice/data networks supporting remote
facilities that led to a reduction of $140,000 in circuit and
maintenance costs; renegotiated PBX support agreements saving
$780,000.
. Provided full technical support for a major corporate headquarters
restack including the establishment of a complete network
infrastructure for American Express Bank in an adjacent facility at 7
World Trade.
. Established a Problem Management Center to function as a single point
of contact for an initial 1200 clients. This highly successful effort
grew to support 2500 clients.
. Merged the Shearson telecommunications staff of 55 FTE's into TRS
Technologies creating an organization of 95 FTE's, bringing LAN, WAN,
Voice, Network Control, desktop support, billing/charge backs and
expense management under one umbrella.
Additional positions: Regional Manager-Network Operations, Supervisor,
Control Operator
EDUCATION / PROFESSIONAL DEVELOPMENT/OTHER SKILL SETS
Queensborough Community College - Bayside, NY.
A.A.S. Business Administration
Numerous technical, business and managerial courses: Leadership I & II,
Keilty Goldsmith, Quality Awareness - Phil Crosby, Managing Diversity in
the Work Force, Performance Management, Business Writing Workshop, Voice
and Data Technology - AT&T as well as other corporate and vendor sponsored
seminars.
Contact this candidate