Customer Service Engineer

Julie Kothapally

Phone : 408-***-****

Email: ***********@*****.***

Summary

. Software professional with 9.5 years of experience in designing,

development, Quality Assurance of Client/Server and Web based

applications

. Proficient in design and implementation of test plans and test

cases for client-server and Web oriented applications. Deep

understanding of testing methodology and all stages of System

Development Life Cycle.

. Proven ability to support Multiple projects under Tight Deadlines

often with competing priorities and complexities

. Ability to communicate effectively and handle multiple projects

simultaneously

. Experience with test planning and test execution methodology with

the Rup and agile development approach

. Proficient in analyzing the Business Requirements, System

Requirement Specifications (SRS), Functional Requirement

specification (FRS), Design Documents to formulate Test Plans, Test

Scenarios/Strategies, and Test Cases.

. Experience with Rational ClearQuest, Rational Clear Case and

Knowledge of RUP methodology.

. Expertise in end-to-end and integration testing.

. Strong understanding business operations and its functional

aspects. Possesses excellent communications and interpersonal

skills. Specific expertise with bug tracking and customer support.

Objective

To obtain the position of a QA Analyst/Tester so as to utilize all my

skills, experience and education in a team environment and work for the

potential growth of the organization and to enhance the utility of client

server application and web Applications.

TECHNICAL SKILLS

Operating Systems UNIX, WINDOWS 95/98/NT, MAC, MS-DOS, Windows2000,

Windows XP

Languages SQL, PL/SQL, HTML, JavaScript, 4Test

Web Servers Apache, Web Logic 6.0, Netscape Enterprise Server,

MS IIS

Defect tracking PVCS, Scopus, Clear DDTS. Clear Quest, Test

tool Director 7.0, HP Quality Center 9.2

Version Control Rational Clear Case

Tool

Browsers Netscape Navigator 4.61 -7; Internet Explorer

5.0/6.0/7.0/8.0; AOL, Firefox, Safari

Testing Tools Win Runner, Silk 6.2, QTP

RDBMS Oracle 7.3, 8.0, 8.i,11i, MS SQL Server 6.5, 7.0,

2000, MS Access,

PROFESSIONAL EXPERIENCE

Wells Fargo & Co.

Dec '08-till date

QA Lead Analyst

Wells Fargo has identified a unique opportunity to take advantage of

digital life paradigm. This opportunity consists of a service that allows

Wells Fargo customers to upload, store, manage, and share electronic copies

of important personal, business and financial documents safely and securely

from any Internet connection.

. Responsible for creating test plan, requirements analysis, resource

estimations, resource allocations, test schedule, test estimation, test

cases, test strategy,test execution, integration testing, regression

testing and defect management.

. Responsible for reporting overall QA status to the project managers,

technical, business and QA teams.

. Responsible for reviewing critical, ambiguous, integrated and complex

requirements, unit test cases, functional test cases, performance test

cases, project plan, estimations, defects and reports. Document any open

issues and communicate the team accordingly

. Using Quality Center, managing requirements, test cases, test execution,

defects and reports.

. Partner with development and business teams to ensure that technical and

business specs have the level of detail to ensure that the testers are

able to build viable test cases.

. Responsible for ensuring that application is thoroughly tested so that it

is production ready for customers on time. Escalate all QA issues (like

dependencies, roadblocks, environment issues, test data, resources, etc)

to the project manager aptly and provide necessary solutions, estimations

whenever required.

. Responsible for coordinating testing activities for releases.

. Responsible for coordinating and maintaining test data for the

application.

. Responsible for test case review and created best practices for writing

test cases, how to make existing test cases reusable and modularizing

test cases to optimize resource time to be more productive.

. Responsible for organizing defect review meetings and ensure that the

urgent and high defects are given due attention to minimize impact on the

application and test execution.

. Conduct daily triage meetings with development and project management

team to discuss application issues, new bugs, and bugs fixed.

Additionally, this time is used as a question-answer session and to

discuss the on-time delivery of the future iterations.

. Participated in the daily scrums meetings.

. Attend project level meetings and represent QA team with issues, status

and reports. These meetings are usually attended by project managers,

technical leads, external team project managers, external team technical

leads and business owners, stake holders of the application.

. Co-ordinate BAT (Business testing) activities and report progress.

. Responsible data validation using SQL queries.

. Responsible for creating test cases for tasks assigned for the release.

. Working with legacy and admin tools for test data and test scenario set

up.

. Involved in testing application which involves integration with many

other customer facing systems for robust and quality output. Interacting

with the external technical and testing teams on daily basis.

. Tracking defects that escaped in the iteration to understand if

additional testing is required.

Environment: Windows, Quality Center 9.2, Rational Clear Quest 7.1, Java,

JDBC, JavaScript, HTML, XML, EJB, Weblogic 5.0

Cisco Systems, Inc.

Feb '07-Dec-'08

QA Analyst

Cisco, (NASDAQ: CSCO), is the worldwide leader in networking that

transforms how people connect, communicate and collaborate. Today, networks

are an essential part of business, education, government and home

communications, and Cisco's Internet Protocol-based (IP) networking

solutions are the foundation of these networks.

TaxPro Tax Account Analysis- Calculate Tax Provision to be booked monthly

by worldwide entities and Tax payable account roll-forward analysis. This

was an external application accessed by vendor partners from anywhere. The

tax payment and refund information was pulled from GL, AP and AR modules.

The Descriptive Flex field (DFF) was implemented in all Oracle Modules for

this solution.

Environment: Windows, Oracle 11i(i11.5.9), General Ledger,, Toad

. Performed functional testing of front-end client-side interface.

. Assisted users in processing various transactions

. Design security hierarchy and user access controls (SOX).

. Communicate with users, analysts, developers(Offshore ), and others

regarding system functions and defects

. Documented and reported various software problems, found during

testing and entered then into the bug-tracking database

. Conducting Bug meetings weekly basis and some times daily basis

depending on the severity of the bugs

. Setup and maintained a test case repository using Test Director.

Responsible for coordination of bug isolation and reporting.

. Backend testing using TOAD

. Prepared QA sign off documents before UAT begins

. Involved in User Training

. Created Journals, DFF's in ERP (GL), created the FSG's and anlyzed

the GL reports as per the requirement

. Prepared readiness review documents before GO LIVE

. Performed Sanity checking in Production after GO LIVE

. Post Production support for Oracle GL included support for issues like

cross validations rules, Journaling, Quarterly GL Close,Maintaining/Update the Chart of Account

Wells Fargo .com

Sep '02 - Jan-'07

Sr.QA Engineer

Wells Fargo Financial Bank is one of the largest financial holding

companies in the United States. The company's key lines of business include

Personal Banking, Small Business and investing applications including

brokerage. As QA Engineer worked extensively for the various projects Bill

Manager, Universal Workstation, CCM, OCTS, Web Collaboration, for Personal

Finance applications. The Personal Finance application is first of its kind

used by any financial institution, which basically is developed for

extensive Online Customer service. The tool assists the Banker in providing

the customer with live help service. The customers can chat/co-browse with

the Wells Fargo bankers through their financial application needs.

. Online Web Collaboration application: public web site, online banking,

and commercial online banking.

. Performed functional testing of front-end client-side interface, back-

end agent interface, back-end server administrative tools and back-end

supervisor tools, which enable supervisor to silently monitor agent's

interactions

. Performed functional testing of XML-based Business Rules that imprint

and enforce corporate policies in support of transaction non-

repudiation for Web-Collaboration project.

. Developed Test Plans, Test Conditions/Cases, Test Scripts, and Test

Data for functional System and Integration (End-to-End) tests for new

and existing applications.

. Documented and reported various software problems, found during

testing and entered then into the bug-tracking database( Rational

Clear DDTS, Clear Quest

. Set up the DSN settings in ODBC

. Participated in ambiguity reviews of Change Control Requests with

Project Managers to resolve unsatisfactory conditions until a proper

resolution has been determined

. Trained new members of the QA group, ensuring full understanding of

products and features under testing

. Setup and maintained a test case repository using Test Director.

Responsible for coordination of bug isolation and reporting.

. Assisted users in processing various transactions.

. Used Clear Case attach as a team source code control repository

. Backend testing using TOAD,

. Performed data migration testing from Access database to UW database

. Verify the logs in the XML Log files

. Maintained Automated scripts and analyze the result log

Environment: People Soft CRM-8.8, People Tools 8. 46, Epiphany 6.5.2, Web

sphere 5.0.1, Java

Yahoo/Hotjobs/Resumix, Sunnyvale, CA

April 2000 - July 2002

QA Analyst

Resumix provides the leading Applicant Tracking System for the Fortune 500

handling resume scanning, faxing, and receipt via email, through OCR, rules-

based analysis and categorization, to advanced searching and resolution

tracking.. Java-based Web modules are expanding the Windows-based

client/server product into customized job boards, on-line r sum building,

and fully remote application access. Worked on several products

Client/Server and Web Products. I was solely responsible for two projects.

. Created test plans for System Testing based on specifications

. Analyzing user/business requirements, writing test cases for positive

and negative scenarios for functional, security testing and

performance testing

. Actively participated in enhancement meetings.

. Investigated software issues and coordinated with developers to

resolve technical issues.

. Configuration testing using different hardware environments

. Worked closely with the development team and QA Director to coordinate

problem resolutions for issues found during the testing phase

. Compatibility testing of software under various operating systems, SQL

server versions, SQL server client versions, operating systems, and

browsers.

. Involved in both Manual and Automated testing .

. Used Scopus Foundation Defect Tracker for issue management.

. Organized, upgraded, and administered test lab servers used by R&D and

QA to assure consistency and accessibility

. Involved in Design meetings

. Maintained Automated scripts

. Ability to work under strict deadlines and worked as an active team

member

. Used clear case as a version control

Environment: Java script, Java, Oracle 7.3, Windows, Unix

Other Important projects: Jan 1998 -Mar 2000

Employer: Global Info ware, Sanjose

Client: Solipsa Corporation, San Jose

QA Engineer,

Solipsa is an Application Service Provider, for enabling interactive e-

commerce and Internet customer Service. Collaboration server and email

Manager helps web based e-commerce company customer service Departments to

help their customers interactively using telephone calls, email calls and

interactive Web Sessions. Sharing Web contents,

Chatting, White boarding, Real time Application Sharing, Reporting and File

Transfer are some of the feature that come under the umbrella of

Collaboration Server.

Environment: JAVA, ASP, ORACLE8.0, Sun Solaris 2.5/2.6,Windows NT, Windows

2000.

Client:AltoWeb

QA Engineer

To Recruit employees for Alto web, we have designed an on line application

to conduct the qualification test for candidates. This application was

developed in Java, VB Scripts, JavaScript's, HTML and DHTML.

Arkhe Tech Services Inc, Mumbai, India

Quality Assurance Engineer

The primary goal of the Security Control System is to maintain the

authorization rights on all the Screens in the Application. The following

information is being maintained by the system

Involved in the development of test strategy for testing the Security

Control System using Winrunner.

EDUCATION

. Post Graduate Diploma in Computer Applications

. Bachelor of Commerce, Osmania University - India

Contact this candidate