Sales Project

User Experience Specialist

Inventive, customer-focused, and solutions-driven UX professional with ten years'

extensive senior level experience. Successfully drives planning, architecture,

deployment, and management while analyzing, documenting, and reengineering

development processes. Proven track record of leading teams toward meeting

objectives and exceeding customers' expectations. Able to achieve breakthrough

results through solid analytical and communication skills. Leads cross-functional

projects to reach organization objectives, mentoring junior IAs through complex

projects to aid in professional development. Impeccable integrity and work ethic.

Further qualifications include:

Created professional, comprehensive and innovative applications for web and mobile,

exceeding client expectations.

Joined projects in crisis, resolving issues to meet deadlines.

Provide educational support to teams of IA professionals and project teams,

educating the client the importance of IA and its application to streamlining

business functions.

Managed cohesive teams of eight or more in application development.

AREAS OF EXPERTISE

UX Strategy

User Research & Analysis

Expert Reviews & Competitive Analysis

Information Architecture

Usability Testing

Responding to Proposals

Effort Estimation & Resource Loading

Project Planning/Execution

Resource Allocation

Pre-Sales

Mentoring

Problem Solving

Decision Making

Continuous Improvement of Processes/Methodology

Negotiation, Persuasion and Communication

UX strategy, Usability Testing, Information architecture, User research & analysis

, Heuristic analysis, Interaction & task flows, Functional prototypes, Wireframes,

Concept models, Site & content maps

PROFESSIONAL EXPERIENCE

Mphasis - An HP Company

July 2005 - Present

Senior Usability Analyst

Structured and architected interaction models for several web and mobile devices

(iPhone, Blackberry & Android). Actively involved in designing the interaction

models for touch devices like iPAD and tablets.

Employed team-building expertise during the project management of a multi-year

design of the client portal for a major financial services firm. Performed

stakeholder interviews to gather business and user requirements. Defined project

scopes and created schedules.

Instilled a positive morale in UX professional teams to successfully complete all

projects on time and within budget.

Actively participated in pre-sales activities by defining UX approach, team

modeling, deliverables and timelines, presenting team credentials during client

pitch. Fully accountable for winning projects of the industry giants in retail and

consumer sector.

Kanbay (now Capgemini)

February 2005 - July 2005

Information Architect

Brought on board to provide direction during the information architecture

implementation for a B2C application for largest automobile auction company in

United States

Constructed UX strategy and provided usability recommendations to improve the users

workflow

Netdecisions

July 2000 - November 2004

Interaction Designer

Design web based products as part of the product development team. Site structure

design, interface design, graphic design.

Translated visual designs into completed HTML and optimized development for User

Experience

Established and implemented front-end structures and standards for client projects

SELECTED CLIENTS, 1999 - TODAY

Financial Services

Citigroup

JP Morgan

Charles Schwab

Reuters

Bank of Shanghai

TDX Group

Fin-Force

Travel & Tourism

Visit Britain

Tourism of India

Jet Airways

Continental Airlines

Consumer & Retail

Related Companies

McDonalds

Godrej

Reliance

Non Profit Associations

Operation Smile

Telecom

British Telecom

EDUCATION

. Post Graduate Diploma in Business Management, Symbiosis, India

. Bachelor of Commerce, Mumbai University, India

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