Administrative Assistant Technical Support
Resume:
Emilio Eugenio Flores
Hollywood, FL 33024-5703
**********@*****.***
Education
Bachelors of Arts Degree in Political Science, Minor in History
August 09
University of Central Florida
. Awarded a four year Bright Future Scholarship for academic merit
. Recognized for Academic Excellence on the Dean's List & the President's
Honor Roll
. Graduated Magna Cum Laude with a 3.883 GPA
Experience
Administrative Assistant
2/10 - Present
All Purpose Lifeskills - A Nonprofit Organization, Davie, FL
. Review and edit all 27 company PowerPoint training presentations based on
IRS & FDIC information for accuracy, spelling, grammar, and ensured
animations and transitions were properly applied and functioning. This
training material is designed to help domestic violence survivors, foster
youth, homeless, and youth at risk acquire financial literacy and life
skills.
. Assist in the preparation of company brochures, course materials, and
recognition awards.
. Perform office housekeeping duties to maintain a clean and presentable
appearance.
. Organize electronic and document files of the past 2 years to facilitate
their access and streamline filing procedures.
. Provide technical support in the maintenance of 9 office computers, 2 all-
in-one printers and audio/visual equipment with a total cost of over
$10,000.
. Help in the brainstorming process for the proposal to the United Way for
a grant in the amount of $135,000 to be allocated over a 3 year period.
. Communicate with fellow colleagues and board members via email, informing
them of upcoming events and company status.
. Help manage and instruct a staff of 2 to 4 personnel.
Computer Lab Assistant 10/01 - 12/05
McArthur High School, Hollywood, FL
. Performed numerous administrative related tasks for the computer lab.
. Conducted and maintained an accurate and detailed inventory of over 2000
pieces of technology equipment and office supplies totaling over
$3,000,000 using Unique Identification barcodes.
. Restored computer systems with high degree of diligence to school
standard configuration after severe crashes using a detailed
troubleshooting flow chart and logged repair resolution information using
Microsoft Access database.
. Analyzed and documented recurring hardware failures in school computers
and reported to my supervisor the lack of reliability of the particular
type and model for future purchase consideration.
. Assisted over 2500 students with access to the school network resources
by providing written instructions on how to set up new accounts, maintain
password integrity, and restore lost passwords.
. Provided assistance to students on the advanced functions of Microsoft
Office programs such as Word, Excel, PowerPoint, and Outlook.
Technical Support Assistant 11/99 - 05/04
Whispering Pines School, Miramar, FL
. Reviewed student network access accounts and compiled a detailed report
listing security status, account currency, and password integrity of
users, for the network security manager.
. Managed and updated the school's library database of over 2000 books
based on the Dewey Decimal system to help simplify the organizing,
ordering, and the replacement of books and periodicals.
. Provided assistance to the school library by inspecting and preparing
books and other library documents to ensure they were protected with a
transparent cover and cataloged with the appropriate stamps, stickers,
and checkout cards to ensure proper placement within the Dewey Decimal
system
. Requested and compiled information within a specific timeline from other
staff technical support assistants to create a weekly update for a
Microsoft PowerPoint and Excel presentation, illustrating the status of
repairs, orders, and required technology related items.
. Communicated with the various department users via email, providing
technical support and repairs of computers, peripherals, and other
technology related concerns. This remote assistance resulted in a 25
percent reduction of system downtime and increased employee productivity
by 10 percent.
. Managed office correspondence by sorting, filing, logging, and tracking
office mail deadlines for over 30 teachers and support staff using
Microsoft Access, answered and redirected phone calls, and recorded
accurate and detailed messages using Microsoft Excel.
Store Clerk 08/02 - 12/02
Eckerd's Drug Store, Hollywood, FL
. Responsible for providing prompt, efficient and courteous customer
service while meeting the specific needs of a multilingual and culturally
diverse retail customer base.
. Displayed ability to remain polite, calm and professional when dealing
with upset customers while reaching a mutually agreeable resolution,
which reduced the amount of customer complaints by 20 percent.
. Performed additional duties during my work shift; including cleaning and
inspecting products shelf life in conjunction with my normal
responsibilities as a cashier. Planned and prioritized the performance of
these tasks during periods of low customer presence.
. Reviewed Point of Sale retail software to balance the end of shift
register sales, and the accountability of personal checks, rebate
coupons, returns, refunds and exchanges with a 98 percent accuracy rate.
. Ensured the shelves were stocked and products organized in a neat eye-
appealing manner.
. Performed inventory of over 125,000 products using a wireless scanner,
inspected stocked and storeroom products for quality of packaging,
general serviceability and expiration dates.
. Responded to telephone calls from customers, asking questions and queries
about product availability, prices, and special services such as photo
development and pharmacy hours.
Professional Profile
. Broad base of administrative skills, productive, accurate, thorough and
efficient
. Self-motivated, detail-oriented, and hardworking
. High degree of integrity, morals and ethics
. Proficient in Microsoft Office; Word, PowerPoint, Excel, Outlook,
Internet research
. Can type at a rate of 40+ WPM
. Trained in Computer Programming languages such as Java and C++
. Experienced using Salesforce Customer Relationship Management Program
. Prepared and delivered speeches on Florida Politics, the Legislative
Process, Islam in the Contemporary World, and the Government of Great
Britain
. Analyzed and compiled reports on American Public Policy, Interest Groups,
Voting & Elections, Military History, Canadian & British History.
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