Project Manager Customer Service
Resume:
BRITTNAY FURNE
Kansas City, Mo 64157 Email:
*************@*****.***
OBJECTIVE
To obtain a challenging and rewarding career opportunity that will
complement my extensive skill set and work experience and value my ability
to problem solve and communicate effectively while offering opportunities
for professional growth and advancement.
EDUCATION AND TRAINING
The Essentials of HR Law
December 2009
Fred Pryor Seminars/Career Track
Bachelor of Science, Business Management
December 2007
Northwest Missouri State University, Maryville, Missouri
GPA 3.2/4.0
. Classes completed:
. Managerial Communications
. Sales and Sales Management
. Human Resource Management
. Organizational Behavior and Theory
Winnetonka High School
May 2004
Kansas City, Missouri
GPA 3.8/4.0
Computer Experience
. Microsoft Word, Excel, Publisher, Power Point, Access, Visio, and
Outlook
. ADP Run and ezLM
. QuickBooks
. Photoshop Elements
PROFESSIONAL EXPERIENCE
Triad Media, Inc October
2008 to Current
Parkville, Missouri
Human Resources Manager
. Responsible for developing, administrating, and maintaining all
human resource activities including, employment, compensation
and payroll, labor relations, benefits, and training and
development.
. Developed and retained human resource databases and manual
filing systems.
. Provided advice, assistance and resolution on company operating
policies, procedures, and documentation to managers and
employees.
. Led Human Resources practices and objectives to provide an
employee-oriented, high performance culture that emphasized
empowerment, quality, productivity and standards, goal
attainment, and the recruitment and ongoing development of a
superior workforce.
Business Manager
. Performed specific research into operational issues, analyzed
business processes and problems, and developed and implemented
solutions from process analysis to enhance efficiencies.
. Coordinated with all departmental managers to ensure proper
organizational processes, procedures, and developments were
comprehended and adhered to.
. Established and implemented necessary communication strategies
for improvement and awareness of quality issues across all
departments.
Project Manager
. Established operating policies, procedures, and set-up
department to manage all hosting payments through various
merchant accounts.
. Developed internal client tracking system to manage history of
contact with clients via hosting payments.
. Designed and processed applications, releases, cancellations,
adjustments, changes, requests, fees, invoices and other
related paperwork.
. Used information systems to input data, maintained databases,
performed research for projects or issues, generated reports,
etc.
Client Relations Representative
. Ensured full customer satisfaction while maintaining friendly,
helpful demeanor.
. Resolved issues by identifying and prioritizing problems,
performing research, offering solutions, explanations, options
or by arranging for service.
. Handled all incoming calls by directing clients to appropriate
departments and tracked progress until resolution was achieved.
. Supplied accurate and thorough information to clients
throughout training process via phone, email, or ticket system.
ADT Security Services
May 2006 to September 2006
Kansas City, Missouri
Customer Service Specialist
. Responsible for handling incoming alarm signal and taking
appropriate action per instruction
. Called customers, emergency contacts, and Police/Fire
Departments regarding alarm activities
. Worked with technicians to ensure signals were received
properly and restored
. Multi-tasked in fast-paced environment and handled potential
emergency situations
. Received pay for performance on timeliness and accuracy of
clearing alarm
Victoria's Secret
May 2005 to August 2005
Kansas City, Missouri
Retail Assistant
. Assisted customers' needs and directed them to product choices
to best suit requests
. Rearranged and decorated to increase sales
. Developed skills in customer relations and gained confidence in
closing sales
. Created company relationships with clients by selling credit
cards throughout daily shifts
. Remained as top credit seller for four weeks straight
Clay County Health Department
June 1999 to August 2004
Liberty, Missouri
Office Assistant
. Answered phones, provided information and directed caller to
appropriate department
. Managed time and prioritized work to meet deadlines
. Communicated professionally with other departments and
customers
. Registered clients and processed medical records
. Maintained medical record filing system
ACTIVITIES AND HONORS
. American Marketing Association
. Sigma Sigma Sigma Sorority
. Vice President of Programming
. Treasurer
. Overall Homecoming Chair
. Panhellenic Council
. Annual Walk for Speak Out for Stephanie
. Robbie Page Philanthropy
. Humane Society Volunteer
. Tower Scholarship
. Pomona Pan American Golf Scholarship
. A+ Scholarship
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