Technician Active Directory

M. Brad May

*********@*****.***

*** ********* ** *** ****

Monroe, LA 71291

318-***-**** [cell]

Education: Louisiana Tech University, Ruston, LA

Bachelor of Science, Computer Information Systems March 2008

Information Systems Security (INFOSEC) Professionals, NSTISSI No.

4011 March 2009

Job Experience:

IS Support Analyst March 2010 - Present

St. Francis Medical Center, Monroe, LA

. Support 1,200+ Windows PCs and 150+ applications (2,000+

users)

. Provide technical support over the phone and in person

. Move user and computer accounts in Active Directory

. Troubleshoot applications and printers on virtual and

traditional servers

Projects:

Pathnet- Assumed lead role in deploying/configuring 100+

printers as part of a new Lab Information System

. Assigned tasks to interns to help with deployment

. Scheduled network drops and printer setups to meet system

"go-live" date

. Coordinated with Cerner (vendor) to have printers setup on

the back end

IT Administrator January 2008 - March 2010

Arkla Taylor, Inc., Ruston, LA

. Manage Windows network (TCP/IP) and one Unix server for 9

offices (40 - 45 users)

. Remote administration of computers, VPN routers, firewalls and

printers

. Implement and monitor backups of critical files and databases

. Create and edit Microsoft Access reports

. Setup and manage Active Directory groups, policies, and

permissions

. Determine technology needs; find solutions and pricing

. Analyze router log files for bandwidth usage and security

threats

Projects:

Network Upgrade - Upgraded internet connections and some wiring

for 6 offices

. Contacted ISPs to negotiate service contracts and

coordinate installation dates

. Installed and configured VPN hardware to connect branch

offices to central office

Physical Inventory - Used SQL to prepare a database for

physical inventory counts

. Executed SQL queries and Update/Delete statements to

organize a database

. Created Microsoft Access reports for use with inventory

count procedures

Backup Program - Wrote a batch file to backup important files

to a USB drive

. Created because of a need for traveling salesmen to backup

their files

IT Consultant/Technician (Part-time) April 2007 - June 2009

ERA Lincoln Realty, Ruston, LA

. Troubleshoot all computer, network, and printing problems

(Windows TCP/IP)

. Determine technology needs, purchase, and install all

hardware/software

. Administer outdoor advertisement sign with vendor's software

Computer Technician/Help Desk (Team of 6) August 2007 - January

2008

College of Business, LA Tech University, Ruston, LA

. Troubleshoot and repair computers for College of Business

(faculty and student labs)

. Assist in imaging computers locally and via the network

(Windows TCP/IP)

. Punch down and patch out network drops with Cat 5e for faculty

offices

Technologies:

. Windows XP & Vista

. Windows Small Business Server 2003 R2 & SQL Server 2005

. Microsoft Access

. Adobe Dreamweaver; Java & JavaScript; HTML; PHP

. Visual Studio 2005 & 2008 (Visual Basic)

. TCP/IP networking

. IPSEC VPNs

. Some UNIX Server Administration

. Personal experience with Linux: Ubuntu & Knoppix

References: Available upon request

Contact this candidate