Customer Service Manager

Melyanne Diby

**** ******** ****** #*

Silver Spring, MD 20910

************@*****.***

SUMMARY OF QUALIFICATIONS

. Highly organized, diligent and responsible, able to create and execute

complex projects and programs to meet organizational needs.

. Exceptional team management in critical collaborative contexts.

. Record of success in achieving complex objectives and timelines.

. Dynamic, articulate, analytical, and results-oriented

. A quick learner, able to absorb new material with ease.

. Skilled researcher, writer, editor and proofreader

. Great command of the French and English Language

. More than 9 years of experience as an interpreter and Translator

PROFESSIONAL EXPERIENCE

Genesis Translation Services-Silver Spring, MD 2005 to

Present-Fulltime

Owner/President- French Linguist 2000 to

2005- Part-Time

Coordinate operations. 3-member staff, freelance translators, interpreters,

editors. Maintain overview of works-in-progress to produce at optimum

efficiency. Provide/advice to personnel in completing the projects to

appropriately meet client needs. Act as liaison between clients and staff.

Review and proofread the majority of projects done by translators. Budget

each project; motivate staff to meet projected deadlines. Negotiate all

contracts. Promote and advertise our services. Projects include: Technical,

legal, scientific, medical and pharmaceutical document translation,

immigration hearing interpretation, interpretation of official governmental

meetings and press conferences.

Legal Language Services-New York, NY 2007-

Present

Interpreter

. Interpret from English into French and vice versa using simultaneous

and consecutive modes at consultations and meetings.

. Research and understand terminology used in different functions and

settings.

Discours-en-Ligne-Dublin, Ireland 2006-Present

Site Manager-Translator

. Manage all customer service issues

. Translate all speeches from English to French

. Website localization

. Web content manager

Language Translation Inc.-San Diego CA 2009-

Present

French Linguist

. Translate Device manual, books and legal documents

. Proofread and edit a wide variety of documents and books

. Translate documents from English to Canadian French and from English

to French

MINCOR 2008-Present

Translator

. Translated a wide variety of documents ranging from legal, literature,

financial to marketing.

. Proofread and edit several documents

. Website localization

International Language Solutions- Alexandria, VA 2006-

2008

French Linguist

. Medical consecutive and simultaneous Interpretation for staff,

patients, and their families

. Phone interpretation

. Ensured that patients and their family fully understood information

provided by the hospital

. Researched and understood terminology related to patients' condition

ALSI- Rockville, MD 2005-2007

Transcriber

. Transcribed from French and Lingala into English into a specific word

format all phone conversations recorded

. Researched and understood some jargon and cultural issues

Immigration Court-Arlington, VA 2000-present

Interpreter/Translator

. Translate all legal documents related to the case

. Interpret from English into French and vice versa using simultaneous

and consecutive modes at court hearings.

. Translate all evidence to the immigration officer

ITAA (Information Technology Association of America)-Arlington, VA

2003 to 2005

Program Manager- Software Division

. Developed, directed, and executed strategies to implement programs

operations.

. Advocacy on critical public policy issues affecting software company's

ability to compete in the digital economy.

. Identified and contacted prospective members/clients.

. Acted as primary liaison between the Software Division Board and the

staff.

. Assisted in the development and coordination of internal and external

global membership recruitment initiatives.

. Editor of the Software Division monthly newsletter and news releases.

. Web editing.

. Planned, implemented and coordinated all Software Division committee

meetings, board meetings and other special events with an average of

100 participants.

Independent Contractor 2002 to 2003

. Provided management, meeting and conference planning services to a

wide range of organizations.

HQ Global Workplaces - Washington, DC 2000 to 2002

Client Service Representative

. Assisted new clients with orientation

. Provided administrative support to 6 clients

. Gave sales tours to prospects and participated to sale process

. Responsible for providing all customer service to clients

. Plan and coordinate meetings and conferences

. Participate in all recruiting and training efforts

. Processed billings to clients; maintained supporting documentation

files

. Keyed data, posted transactions, and verified accuracy of input to

reports generated

. Researched and responded by telephone and in writing to clients

inquiries regarding billing issues and problems

. Receipt of clients payments and reimbursements; posts and reconciles

payments to clients accounts

Education:

Baccalaur at en Economie 1995

Lyc e Blaise Pascal- Abidjan, Cote d'Ivoire

Bachelor of Science degree, Business Administration

Strayer University, Washington, DC

Skills: Microsoft Office Suite 2007, Adobe, CRM Software, Linux, Ubuntu,

Peoplesoft, google applications, photoshop, Trados, thunderbird, gotomypc.

Language: Fluent in French, Canadian French, English. Working knowledge in

German and Lingala.

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