Manager Training

Jessica M. Hopkins, CPhT [pic]

Eugene, Oregon ***02

Phone 541-***-****

***********@*****.***

OBJECTIVE

Growth and development within a strong company, gaining new skills and

striving to learn and be challenged in a diverse and rewarding career.

EMPLOYMENT

Lead Training & Implementation Specialist Years

Employed (2006-Present)

PharMerica Tampa, Florida

Duties include: Work with the Product Development Managers,

Technical writers and internal and external users to lead the

coordination, documentation, delivery and implementation of

corporate wide product development training programs to meet the

business goals and objectives. Perform reviews and conducts

measurements and evaluations on the effectiveness of all Product

Training and documentation to ensure adherence to regulatory and

best proactive guidelines. Continuously refine training documents

and programs based on customer feedback and Product Development

Managers recommendations. Assist in development, document and

coordinate the delivery methods of Product Development training and

documentation. Gather metrics and strategies to support, advertise

and measure the return of investment for each training program.

Work with the Training and Implementation Manager to ensure that

all Product Development training programs are communicated clearly,

accurately and consistently to both internal and external

customers. Coordinate entire implementation process including;

analyze clinical workflow recommending best practices based on EMR

functionality and clinical practice needs. Conduct classroom and 1-

1 training, as well as remote (Online distant learning), for

Nurses, and Administrative staff. Develop customized training

documents and side by side mentoring during go live. Continue

customer support; through Account Management post EMR

implementation.

District Pharmacy Training Coordinator Years

Employed (2002-2006)

Walgreens Pharmacy

Atlanta, Georgia

Duties included: interviewed, hired, and trained pharmacy technicians.

Trained in the operation of pharmacy software programs that included

filling prescriptions, resolving insurance rejects patient privacy

information (HIPPA), drug information, pricing and customer service. Also

promoted and trained technicians for Senior Pharmacy Technician positions.

Coordinated training store locations and developed training programs,

manuals etc. Trained Assistant Store Managers in pharmacy software and

operations in preparation of being promoted to Store Manager. Other duties

included assisting the Pharmacy Supervisor with insurance audits, inventory

control, new store openings, PARATA installation and technician

evaluations. Worked with Store Managers and Pharmacy Managers in improving

KPI's (Key Performance Indicators) numbers and percentages and prepared an

action plan for areas of needed improvement. Prepared presentations for

district meetings of twenty one retail locations. Coordinated and taught a

class to nationally certify technicians under the PTCB (Pharmacy Technician

Certification Board) for the entire Atlanta market with 75 plus retail

locations. Classroom & online training for updates of company's RX

adjudication software (Intercom Plus) as well as coordinate and track users

completion of online training modules through (People Plus Learning).

Excelled in training, communication, and development of others.

Senior Technician

Years Employed (1999 - 2002)

Sandy Springs Pharmacy

Atlanta, Georgia

Duties included: Assisting pharmacist in entering prescriptions and

accurately filling prescriptions. Maintained all ordering, returns, and

shipping of medications, medical supplies, and hospital supplies to major

Atlanta hospitals. Trained and certified in the fitting and education of

compression stockings and/or hosiery, and related products. Assisted in all

ordering of medications and over the counter items for assisted- living

communities. Experience in packaging of bubble-packed and strip- packed

medications for nursing homes and other medical facilities. Assisted

customers with a wide variety of bandages, and braces. Certified in

fitting for knee, back and abdominal braces, as well as certification in

all ostomy products.

Store manager

Years Employed (1994 - 1999)

The Silver Lotus Marietta, Ga.

Duties included: Responsible for four employees in training,

scheduling and overall development. Cash handling, register and

computer training. Maintained store merchandise, purchased wholesale

through Atlanta Mart and other outside resources from products ranges

from jewelry, candles, books, clothing, home d cor and specialty

items. Balanced budget, or both retail and wholesale online business.

Marketed and promoted advertising programs for success of a small

local business which included television appearances (Fox 5 Good Day

Atlanta), and Newspaper Articles (Atlanta Journal Constitution).

Focus Facility Manager

Years Employed (1991 - 1994)

Arena Research

Dunwoody, Ga.

Duties included: Booked participants for Focus Groups via telephone

surveys. Supervised 10 employees in phone room. Prepared facility for

clients request for particulars of focus group (taste and product tests)

booked accommodations, catering etc. for large advertising clients and

Corporations (Tabasco, Dunkin Donuts, Coca-Cola, and Proctor & Gamble).

Other duties included answering phones, clerical, prepared reports, etc.

EDUCATION

Lithia Springs Comprehensive High School Years Attended

(1985 - 1989)

Chattahoochee Techincial College YEARs

attended (1990-1991)

CPhT Certification: Passed the Pharmacy Technician national certification

test, March 2003 with good scores. Certification number: 2501-0103-0342-876

expires March 31st, 2009.

SKILLS

. Vast knowledge of medical terminology, medications, side

effects, and diagnosis

. Problem solving skills, Multi-tasker, accurate and quick

. Experience with charts, MARS, TARS, medical records,

Medicare Part D, insurance billing, DME (Durable

Medical Equipment)

. Advanced experience with Microsoft Systems Office Suite

(Office, Excel, Power Point, Microsoft Word etc.), Rx Intercom

Plus, AS400, Vector/Paperless Software, Web-X, Lotus Notes,

Millenium EMR, Point Click Care,Visio, and Acess

. HIPPA Certified

. ASTD (America Society for Training & Development) Member

References upon Request

Contact this candidate