Project Management Manager

LEANNE T. HIEBELER

***** ******* ***** *******, ** 78641 *.********@*****.***

Loop 512.426.58

57

Business Analysis and Project Management Professional

* ******** ********/******* **********/Technical and Educational Writing

Qualificatio Business Analysis

ns Provide all levels of management with meaningful analysis of

Summary pertinent data to assist with planning, budgeting, and

managing an organization. Administer support to optimize

operating environments through analysis, design and

implementation of procedural or system improvements.

Project Management

Solid record of assembling and leading teams toward on-time

and on-budget completion of multiple concurrent projects.

Proven ability to define, segment, communicate, and deliver

project goals. Strong abilities in dividing complex scope

issues into manageable parts.

Technical Writing and Client Training Expertise

Technical writing experience in developing, preparing, and

delivering documentation and training materials for all

levels of software users. Experience with public and

private sector organizations.

Career Business Analyst (Specialist IV) One West Bank, Financial 2009-Pr

History Freedom Acquisition esent

Perform all research and analysis of data and operations to

support department management.

Provide monthly key performance indicator (KPI) statistics to

assess department performance and staffing level efficacy.

Research all department processes and develop procedures,

process flows, and implement process improvement methodology.

Lead all in-house software application change analysis and

testing as the IT department liaison.

Write all technical documentation and policy.

Business Analyst 2005-

Guaranty Bank 2008

Provided management with data analysis for business planning

and assessment.

Analyzed budget data for the ATM/Card Services department to

assist in budgeting and month end performance reporting.

Performed analysis for the Accounting Opening Process

Improvement Task Force to improve operations for opening

accounts.

Evaluated Workforce Management data to optimize staffing

levels in the banking centers.

Provided analysis for various projects (ATM statistics,

Federal Reserve Study, Star Card statistics reporting, Visa

Quarterly Report).

Contract Manager Millennium 2001-20

Commercial Investment Properties 05

Reviewed and completed contracts, coordinating the efforts of

multiple parties.

Created all marketing materials, including property

prospectuses/briefs for investor

review.

Translated raw property financial information into useable

investor data.

Researched ad hoc issues to support sales and marketing

efforts.

Leanne T. Hiebeler

Resume-Page 2

Owner-IT Consulting Company 1997-20

Austin Internet Incorporated 01

Developed and built a consulting company providing technical

writing, client

training, web design/ hosting, and online education to small

to medium business

clients. Selected major contract below.

Contract Technical Writing and Training Assessment 1997-20

Technologies Incorporated 00

Hired by ATI, an educational software development company to

provide technical documentation, project management, and

on-site training for their clients.

Collaborated with development team and subject matter experts

(SME's) to customize software in response to client-driven

changes.

Coordinated ATI resources to develop the project environment

and provide primary client interface.

Other Program Manager, Texas Cancer Council

Pertinent

Career Developed and implemented performance and impact measurement

Experience system to asses program impact.

Built and maintained performance statistics databases and

other statistical databases to support legislative efforts.

Project Director, Distance Education Program, Texas Hospital

Education and Research Foundation

Managed a $300,000 grant over a 3-year period to provide

on-line education for Tumor Registrars through design and

implementation of a virtual campus.

Education Bachelors of Business Administration-Business Management

Stephen F. Austin State University

Nacogdoches, Texas

Publications "Innovative Desktop Learning Tools-Implications for Rural

Hospitals and Physicians"

Volume 670 of the Annals of the New York Academy of Sciences,

December 17, 1992

Link to Article

Research articles for Texas Hospitals magazine

Proprietary technical documentation for ATI

Specialized All Microsoft Office Temple-Inland Project Management

Training and Applications Certification Program-Year of

Software Adobe Acrobat Professional course study based on PMBOK and

Experience PMI training

Familiar with Agile Software

Development Process Methodology

1

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