Quality Customer Service

JAMES S. WANGBICKLER

***** *. ****** **** 734-***-****

Petersburg, Michigan 49270 ********@*****.***

CAREER OBJECTIVES

Become an integral part of the organization in order to achieve an environment where product innovation, analysis,

and improvement become key elements to enrich productivity, quality, and growth. My strengths in process

i mprovement, implementation, exceptional organizational skills and assured quality systems objectives will be

vanguard in my ability to realize your organizational expectations.

CAREER SUMMARY

Summa Cum Laude graduate with experience as an Engineering Technologist who is proficient in process

i mplementation and employee supervision. Responsible for managing and training new employees in progressive test

p rocesses. Implemented new programs and evaluated quality development by using six sigma green belt techniques,

w hich supported organizational cost objectives.

EDUCATION

Bachelor of Business Administration, Concentration in Accounting and Finance

2009

A merican In terContinental University, Hoffman Estates, I L, GPA: 4.0

Associate of Science with Honors, Major in Electronic / Robotic Technology,

Henry Ford Community College, Dearborn, M I

CAREER HISTORY

GMPT, General Motors Powertrain, Toledo Ohio 2010 – Present

Transmission Manufacturing Facility

Supervisor

Maintenance

Manage reporting and documentation for maintenance of tooling plant.

• Equipment maintenance procedures, safety processing and authoring.

• Report and update Facility maintenance schedules and documentation.

• Investigate and record maintenance data to provide information to facilities management team.

• Revise, author, and implement quality documents and processes.

• Maintain Facility equipment needs to Plant Chillers, Filtration, and Air Cleaning Systems.

PARKER HANNIFIN, Memphis, TN. 2008 – 2009

Motion Technology Company

Energy Recovery Technician

Service and Test Prototype Alternative Energy Vehicles.

• Supervised data recording systems for engineering community to improve quality for product development testing initiatives.

• Serviced, tested, and instrumented Alternative Energy Vehicles to facilitate and maintain quality testing objectives.

• Conducted Hydraulic systems diagnostics and repairs on hybrid energy system.

• Maintained Vehicle test, data acquisition, and service records and logs.

FORD MOTOR COMPANY, Dearborn, MI 1993 – 2008

JAMES S. WANGBICKLER Page 2

Detroit based Automotive Company.

Engineering Technologist

Evaluate and Implement quality test results for Engineering Staff and Management Team.

Engineering Technologist

• Supervised and worked in multifunctional programs to facilitate ongoing Environmental Testing, Vehicle Simulation Testing,

FMVSS (Federal Safety standards) Testing which improved vehicle product safety and quality standards utilizing the Six Sigma

quality process and techniques.

• Defined Test parameters and Data Acquisition utilizing LabView software to perform improved test results for engineering

community.

• Team liaison coordinator between technician and managerial staff to enhance communication directives and progress customer

test objectives. Conducted team meetings which initiated improved testing quality and efficiency objectives

• Assured organizational standards were met for Federal Test vehicle documentation processes, which improved quality

standards while reducing test turn-around timing objectives.

• Received Award for designing distribution test box to collect data on angular power lift gate customer correlation testing in

extreme Environmental conditions.

• Recognized with Certificate of Excellence for seat validation testing saving the company from a vehicle recall campaign.

• Delivered on consumer driven developmental test objectives by: Prototyping, Building, Welding, and Machining Test fixtures to

operate with pneumatic and hydraulic equipment in order to supply engineering staff with complete and accurate test results.

FORD MOTOR COMPANY, Dearborn, MI 1993 – 2008

Detroit based Automotive Company.

Instrumentation Technician

Investigate and Install test measurement devices for data acquisitions.

• Investigated and helped champion ISO9000 Quality certification by understanding and improving test facility quality standards.

• Wrote, generated and organized new and existing calibration reports to meet ISO 9000 Quality objectives.

• Conducted engine block performance testing utilizing flow meters and pressure transducers and LabView control system to

evaluate fluid dynamics on cylinder block portals and orifices.

• Utilized electronic / electrical techniques to diagnose and repair transducers and equipment.

• Skilled in the processes of hydraulic / pneumatic set-up, troubleshooting, and maintaining of complicated multi-axis test fixtures.

• Performed service calibrations on test equipment and Instrumented test samples with measurement transducers for accurate

data acquisition.

• Evaluated, diagnosed, and repaired various electronic / electrical, electro-mechanical devices and fixtures to implement and

improve productivity.

ADDITIONAL QUALIFICATIONS

• Six-Sigma Green Belt Quality Trained.

• Proficiency at writing procedures, quality assurance documents and Safety Reports

• Customer Service reporting aimed at improving customer relations in business operations.

• Trained in LabView software and familiar with LabView programming.

• Digital Data Acquisition experience with strain, load, LVDT, acceleration, and fluid transducers.

• Digitally Controlled Systems service experience, i.e. Simulation, Component, and Verification.

• Excellent investigative, diagnostic, and repair skills on electronic, electrical-mechanical systems

• Familiar with MAXIMO and work management software.

• Proficient in Microsoft programs for Word, Excel, PowerPoint and Front Page.

• Merchant Marine civilian service with government security clearance.

JAMES S. WANGBICKLER Page 2

• Eagle Scout

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