Customer Service Representative

Location:

Posted:

August 19, 2010

Rhonda M. Ryckman

Lake Forest, Ca ***** *************@***.***

Customer Service Representative

Strong background in providing customer service to all levels of internal

and external customers. Excels in providing customer service, problem

identification and resolution. Excellent interpersonal skills.

. Excellent identification of problems/issues and resolutions

. Recognized ability to work between multiple departments/locations

. Ensure adherence to regulatory compliance and Federal laws

Skills: MS Word, MS Excel, MS PowerPoint, Outlook

PROFESSIONAL EXPERIENCE

Experian, Costa Mesa, CA 1991 -2009

Compliance Auditor

Conducted audits on internal and external client compliance to regulations,

best practices and provided recommendations for improvement to existing

procedures.

. Conducted compliance audits on a major account client base and

reported findings to client audit committee.

. Developed and implemented effective audit programs within the

department.

. Maintained and strengthened client relationships while reporting

findings and working on continuous client improvements

Supervisor/Account Specialist, Data Management prior to 1991

. Managed a team that monitored client reporting to industry standards,

ensured accuracy, quality and legal compliance.

. Provided work assignments and training of staff.

. Responsible for developing positive relationships with major clients

to maintain customer loyalty.

. Liaison for clients with Experian's Information Technology

organization and Sales team.

. Analyzed client reported data for accuracy, quality, quantity and

compliance.

. Provided resolution on client issues and concerns.

Held various prior positions within Experian including supervisor, consumer

credit assistance advisor and customer training.

Education

Associate of Arts, Business Administration

Fullerton College, Fullerton, California