Training Manager

William P. Herman 214-***-**** ? ********@*********.*** ? 2028

Midhurst Drive ? Allen, TX 75013

Experienced Leader integrating technology into corporate culture to deliver

bottom-line benefits, increase capabilities, eliminate redundancies, and

boost performance. Leverages senior-level experience in global, enterprise

training delivery.

< Instituted web-based US training approach, creating lean, technology-

centered structure that delivered $18M+ in savings while lifting technical

workforce performance; increased delivered classroom hours 90% without

staff growth.

< Transformed $750K+ in monthly losses into monthly gain of over $300K per

month for consulting business by creating reusable, standardized system

for development of e-solutions vs. prior client-by-client customization.

< Headed worldwide training for 60,000 employees corporate-wide,

centralizing training and processes spanning US, Asia Pacific, and Europe

via web-based tools, organizational/staff consolidation, and client/server

technology migration.

M.S., Mathematics & Computer Science ? B.S., Mathematics & English - Texas

A&M University, Commerce

Professional Overview

Leader, Consulting Services SunGard Higher Education: 2005-2010

< Holds accountability for $115M+ budget in annual revenue for ERP

solutions provider specializing in higher education segment; directs group

of 400+ consultants for global implementation projects.

< Oversees portfolio expansion via new service/product offerings for client-

side strategic/tactical planning, change management, corporate product and

third-party integration, business intelligence, and enterprise

architecture.

< Launched new service offerings to compensate for downturn of product

license fee revenue.

Director of Consulting Services - Integrated Applications Services (IAS)

['02-'05] EDS Corporation: 1993-2005

< Oversaw IAS solutions practice for US Central Region of global, cross-

industry integrated technology solutions firm.

< Managed P&L for $68M and led 350+ consultants for development and

implementation of Microsoft .NET, portals and

composite, content management, digital media/streaming, global business

exchange service, and user experience solutions.

< Created and championed global training model, deploying broadcast-based

training facility via satellite IP network that enabled consolidation of

multiple locations across Australia, Europe, and US.

Service Delivery Executive - Interactive Architects ['00-'02]

< Managed development, pricing, and marketing of B2B, B2C, and E2Me

integrated solutions for Fortune 1000 clients.

< Architected wireless solution offering for enterprise data access as well

as orchestrated and rolled out e-sourcing solution for integrated

product/service implementation capability across multiple lines of

business.

Director of Technology Training - Global Learning & Development ['99-'00]

< Administered $50M budget, leading worldwide training in support of

electronic business and managing global team of 300+ SMEs and technical

professionals; recognized as one of top 250 leaders corporate-wide.

< Introduced corporate university that optimized availability and

efficiency of technical training on global scale.

Technical Delivery Team Manager - Employee Development ['97-'99]

< Led team of 120+ personnel for global system, process, and staff

development to facilitate technical training in distributed processing,

object technology, communication, and Internet technologies.

< Coordinated and executed technical conference for company's global senior

technical leaders to discuss and address corporate strategy, alliance

opportunities, and executive expectations.

Training Team Manager - Employee Development ['93-'97]

< Directed global coordination and delivery of life cycle methodologies,

metrics, and technical training to expand worldwide employee knowledge and

skills in client/server, object, integrated CASE, and Internet

technologies.

< Managed team of 50+ employees and 75-person field support team;

simplified business requirements for system engineer training, developing

and controlling $26M+ budget for multi-location implementation of

programs.

< Streamlined headcount and management for system engineering development

program, unifying US training direction.

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