Customer Service Training
Resume:
COLLEEN E. JOHNSON
LaValle, WI *3941
*********@*******.***
SKILLS
. Excellent customer service and communication skills
. An ethical, detail oriented, dedicated, and organized worker
. 4 + years experience with Microsoft Office Excel, Word, Outlook,
and PowerPoint
. Ability to work in either a team environment or independently
EXPERIENCE
8/2006-Present U.S. Navy Reserves, Madison, WI
Training Coordinator
. Develop and implement structured training programs for
approximately 40 reservists, to enhance potential for
military advancement
. Coordinate scheduling of training sessions, locate and
select instructors, and secure facilities
. Create training modules and materials, and facilitate
sessions
. Sustain abilities as Aviation Electronics Technician during
annual training
. Awarded 2007 and 2009 "Blue Jacket of the Year" for
developing and implementing innovative training programs for
Operational Support Unit 1351
11/2009-5/2010 Workplace, Rockford, IL
(Temporary Position)
Janet Wattles Center Receptionist-Access/Emergency Services
. Responsible for the coordination of the day-to-day
functions of the department
. Displayed customer service by greeting and assisting
individuals and checking in consumers for appointments
. Screened and routed calls on a multiline phone and directs
emergency calls when needed to available staff
. Handled scheduling for case managers and doctors in the
department
. Performed administrative duties such as data entry, filing,
faxing, and routing documents to appropriate personnel
1/2008-1/2009 Arthur Murray Dance Studio, Rockford, IL
Receptionist
* Worked with trainees to facilitate their learning of
ballroom dance and how to be a quality instructor
* Ensured that the instructors and the studio were ready for
classes
* Demonstrated quality customer service by answering phones,
greeting students, and handling student and general public
inquiries
* Obtained payments, assisted with lessons, and completed
administrative tasks
9/2000-9/2004 U.S. Navy, NAS Whidbey Island, WA
Aviation Electronics Technician
. Performed aircraft maintenance and troubleshot the
communications, navigation, radar, and electronic
countermeasures systems in an EA-6B Prowler
* Managed Tool Control Program for 20-25 individuals in
avionics work center with 100% accuracy
* Facilitated customer service by answering calls and
completing data entry
* Delivered aircraft parts for over 20 naval squadrons and
commands allowing for continuous operations
* Maintained a high level of security while handling
classified materials
EDUCATION
12/2008 Bachelor of Science in Human Resource Management
Northern Illinois University, DeKalb, IL
Cumulative GPA: 3.6/4.0
Coursework includes:
Training and Development
Planning and Staffing
Employment Law
Compensation and Benefits
Organizational Behavior
Strategic Management
12/2006 Associate of Arts
Rock Valley College, Rockford, IL
Emphasis: Business
Cumulative GPA: 3.8/4.0
PROJECTS
8/2008-1/2009
. Team member that successfully developed training material
for Northern Illinois University College of Business's
Management Department
. The material included a manual, rubric, PowerPoint slides,
and a video to aid students in developing their
presentation skills
Contact this candidate