Customer Service Project Manager

Annette Malecki

*** ************ ***. *****, ** *6023 Telephone 724-***-****

*************@*********.***

QUALIFICATIONS

. Microsoft Office (Excel and Word)

. Marketing, strong sales ability

. Ability to make things happen

. Ability to train and educate

. Strong work ethic and on time

. Project Manager

. Technical writing skills

. Quality Assurance

. Customer Service

. Trend Analyzer

. Spreadsheet Developer

. Presenter and Coach

. Trade shows

. Supervision

. Scheduling

. Responsible

WORK HISTORY

Saxony Gardens Greenhouse, Cabot, PA 2003 - 2005,

2007 - Present

General Manager/ Project Manager

. Increase profitability through implementing marketing and sales

strategies

. Interview, hire and train employees (wrote training manual)

. Supervise up to twenty-five employees

. Handle all business and administrative duties

. Customer Service and outside sales

. Created a database for AP/AR and bulk mailing using Excel

. Analyze trends to forecast and integrate increased growth

. Managed projects from conception to completion

Verizon Wireless, Cranberry,

PA

2005 to 2007

Senior Customer Service Representative

. Developed superior time and call management skills

. Developed superior written, verbal, and listening communication skills

. Problem solved complex issues until complete resolutions were achieved

. Taught technical procedures to non-technical clients

Citizens Bank (Formally Mellon Bank), Pittsburgh, PA 1998 to 2003

Business Analyst 3

. Designed/produced activity reports for call center operations using

Excel and Access

. Analyzed sales and customer service data using spreadsheets

. Trained employees and monitored phone calls for quality assurance

purposes

. Communicated effectively with all levels of management

. Tracked trends that led to increased sales and increased profitability

. Headed and Conducted focus groups and presented results

Inbound/Outbound Telesales

. Recognized repeatedly for high volume top salesperson of the month

. Sold bank products and answered customer questions

EDUCATION

Indiana University of Pennsylvania, Indiana, PA Bachelor of Arts

Degree, Geography / minor Art

Butler County Community College, Butler, PA Computer

Applications

ACTITIVES

Minority Judge of Elections (elected position)

Jefferson Twp. 2, Butler County (2010-2014)

Contact this candidate