Customer Service Sales

James P. Ermitage

San Diego, CA • Phone: 858-***-**** • ********@*****.***

SUMMARY OF QUALIFICATIONS

• 10 years of retail, outside sales and customer service support

• 4 years as Sales Supervisor and Manager

• 7 years of construction and custom home remodeling experience

• 2 years of book publishing proficiency

• Software proficiencies: Windows XP/Vista, Microsoft Office, Kronos, QuarkXPress, AS400,

Photoshop, Adobe Illustrator, and number of other custom software.

EMPLOYMENT EXPERIENCE

DIXIELINE/PROBUILD LUMBER CO., San Diego (Miramar)/Solana Beach, CA.

Sales Supervisor/Outside Sales

2006-2010

• Managed more than 30 employees and 4-million dollars worth of merchandise.

• Coordinated smooth course of daily operations of the store including opening and closing of the

facility, prompt deliveries, etc.

• Oversaw various different reports for the corporate office such as Employee Sales Reports,

Monthly Sales Reports, Checks on Margin Reports, etc.

• Prepared weekly timesheets for the sales staff through Kronos software (approximately 15

employees).

• Resolved customer issues inside and outside the store including deliveries and installation

problems.

• Outside sales duties included approaching and communication with potential new customers as

well as maintaining relations with existing customers.

• Supervised sales of commercial building products through a division of the company.

• Utilized sales expertise to train and educate staff inside the store on all types of building

materials.

Center Sales Associate

2003-2006

• Supervised main counter inside sales of various types of building materials (lumber, doors,

windows, siding, moldings, hardware, skylights, patio furniture, etc.).

• Advised customers in the design aspect of many different projects.

• Managed customer service and support in all store departments.

• Handled various incoming sales calls.

• Supported many different store functions such as cashier, stocking and inventory preparation.

LOWES, San Diego (Mission Valley), CA.

Sales Representative - Millwork department

2001-2003

• In charge of millwork sales including sales of exterior/interior doors, windows and garage doors

• Assisted different vendors with vendor designed custom software

• Provided customer service in varies other departments and coordinated monthly store inventory.

INDEPENDENT CONTRACTOR/WINDOSOR BAR & TAVERN, Chicago, IL

Contractor

2000-2001

• Managed rough framing and finish carpentry

• Plumbing assistant

• Head of tile installation

PROOF POSITIVE/FARROWLYNNE PRODUCTIONS, Evanston, IL

Data Analysis Assistant

• Created and imported graphic art

• Coordinated page formatting and layout

EDUCATION / CERTIFICATION

U E I (United Educational Institute) San Diego, CA

2010

Computer Systems Technician-Still Attending

San Diego Employees Association, Poway, CA

2008

Graduated 6 month Management training course

Computer Learning Center, Schaumburg IL.

8 months of training

2001

Numerous Training Seminars (Cuyamaca College, Harper College, Oakton College)

2000-2010

Sales Tactics, Customer Service and Management Skills

Prospect High School, Mt. Prospect, IL

1990

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