Customer Service Data Entry

Brian W. Evans

**** ******* **** **** *** # **

Laurel, MD 20707

Cell Phone: 908-***-****/ Email:

********@*******.***

An experienced, motivated and also diligent Payroll Professional with

excellent analytical skills providing quality customer service techniques

in which searching to obtain a position at a company where I can maximize

my payroll professional knowledge.

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Summary of Qualifications

Seventeen years of payroll and customer service experience utilized from

learned various payroll processing procedures and professional training

techniques, payroll and employee tax knowledge, human resource and benefits

knowledge, able to multi task, detail oriented, ability to exercise

discretion related to policies and procedures in addition to impeccable

work ethics, great communication skills, and various timekeeping systems

skills. The ability to research and analyze complex issues and find

effective resolutions from the knowledge and skill set I have achieved

throughout the years of my career.

Relevant Experience:

Payroll Skills: I have extensive experience in processing payrolls

pertaining to all frequencies, exempt and non exempt employees, union and

non union employees. Data entry keying, (new hire information, tax

information, and direct deposit information) payroll auditing, (using Total

Time accounting for auditing salaried employees) labor posting, and leave

time maintenance (PTO, bereavement, sick leave, STD, FMLA, and vacation).

Entering adjustments or manual corrections to employee benefits and

payroll deductions, processing and printing employees pay checks and direct

deposit advices, working on bank reconciliations, processing bonus and

commission payments, military payments, severance payments, car allowance

payments, education reimbursement payments, union and non union vacation

pay payments, disability payments, terminations, manual checks, and third

party payments. Administered garnishments, child supports, tax levies, and

employee benefits information also completed employment, disability and

mortgage loan verification forms. Prepared and generated 401K, and direct

deposit reports for wire transfers. Worked on call centers, worked alone,

and also worked with a team of payroll professionals.

Payroll Tax & Accounting: Prepared and generated tax and wage audit reports

and spreadsheets (ex. Social security wages, 401K wage limit and

deductions). Generated and also worked on W-2 and 1099 issues (W-2C and

reprints), general ledger interfaces, also salary and labor accrual

processing through Business Intelligence, have made manual corrections to

paycheck taxes, calculated manually gross to net checks, worked closely

with programmers on linking project numbers to new and existing pay groups

also new and existing employees. Maintained daily employees W-4

information also state employee filing status. Adhered to all payroll

Federal, State, Local, and Labor Standard Act Laws, prepared federal, multi-

state and local returns and also administered tax payment filing.

Payroll Systems: Involved with payroll systems conversion also new payroll

software testing. Worked with time clock systems and troubleshooting

client's payroll software problems.

Business Experience:

08/07 to Present ASRC Federal

Greenbelt, MD

Payroll Specialist

. Process payrolls for Government Agencies(Aerospace, Kennedy Space

Center, Gess, and ASRC Communications)

. Works closely with other payroll colleagues, auditors, management,

human resource department, and also with the project programming

department.

. Processing is done in Costpoint and employees hours worked are

entered into a time keeping system called Deltek (approximately

1,200 employees bi-weekly) Hours are exported from Deltek then

imported to Costpoint for processing.

. Key in timesheet hours and corrections

. Administer and enter employees direct deposit information

. Post labor weekly in Costpoint system also produce labor reports for

accuracy

. Compute and Post employees leave time (PTO)

. Compute and audit payroll (using Total Time accounting to audit

salaried employees) before payroll processing

. Activate new deposit information, create, and edit direct deposit

reports for processing

. Print checks and direct deposit advices

. Process bonus checks, PTO payouts, terminations, severance pays, and

manual checks

. Run, produce, and audit biweekly salary accrual reports

08/06 to 04/07 Fiducial Incorporated

Columbia, MD

Payroll Processor

. Data entry of new hire information, processed and printed paychecks

for approximately 200 clients in E- Solutions in a production

environment (approximately 1800 employees)

. Prepared tax notice information and tax payment coupons for federal

and multi state tax

. Processed bonus, commissions, third party, and vendor checks for tax

withholdings, levy payments, and child support payments

. Administered and processed checks for weekly and monthly benefit

payments for 408 (p) and 401k plans

. Processed all clients billing invoices with each processed payroll

. Arranged clients payroll package and delivery via federal express,

mail, or client pick up

08/04 to 3/06 Verizon Wireless

Warren, NJ

Payroll Accountant

. Processed and kept daily maintenance of employee's personal and

payroll records for the entire Northeast region (approximately 4,000

employees) using People soft.

. Generated and audited timesheet error reports, maintain daily

direct deposit reports, processed terminations, W-4's, completed

audits for employees and managers, also processed manual checks and

manual deposits for employees.

. Administered child supports, tax levies, loans, and

garnishment deductions

. Prepared overpayment collection letters to employees

and managers

. A member of a three person team providing quality customer service

to the entire northeast regional area also worked closely together

with co-workers and management when needed.

Employment History Con'td

Accounting Principals:

Coach

New York, NY

Payroll Accountant Consultant

04/04 -07/04

Siemens Medical Solutions USA Inc

Iselin, NJ

Year End Consultant/Payroll Accountant Consultant

12/01-02/03

Pure Pac Pharmaceutical

Elmora, NJ

Senior Payroll Administrator Consultant

08/01-12/01

L'Oreal USA Products Inc.

Clark, NJ

Senior Payroll Administrator

05/00-04/01

Total Pay

Cranford, NJ

Senior Account Representative

09/98-05/00

BOC Group

Murray Hill, NJ

Payroll Administrator

11/96-9/98

Paychex

Cranford, NJ

Senior Payroll Specialist

12/93-11/96

Education:

8/88 to 12/92 Hampton University

Hampton, VA

Business Administration

Computer Skills: Deltek Time Collection TC8, Costpoint Shared Services 5.1

& 6.1, Citrix MetaFrame Secure Access, Impromptu 7.0 (W-2 processing),

Microsoft Access (Direct Deposit database), E-Solutions, Paychex, Ultipro, People Soft 8, Millennium, Time Clock Systems, SAP - Light GL Posting,

FTP- Frontier (Unix), Pro-Business, Windows 98, Outlook Express, PC

Anywhere, Internet, Microsoft explorer, Microsoft Access, Microsoft Word,

Microsoft Excel, Excellent communication skills, Excellent customer

service skills and computer literate.

References Furnished Upon Request

Contact this candidate