Customer Service Administrative Assistant

Nioka Williams

**** ********* ****, *** ****

Harvey, LA 70058

Phone: 504-***-****

Alt. Phone: 504-***-****

*********@*****.***

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Objective

To obtain an Administrative Assistant position that maximizes my customer service, quality

assurance and training skills in a challenging environment that rewards results and provides an

opportunity for growth.

Summary

Strong automation skills (Microsoft Office Suite, Smart Draw, and Quick Books), People Soft

skills (Contract and Non-Contract requisitions), and Cognos Crystal Reporting. Excellent

communicator who motivates team members to achieve positive results. Excellent written and

verbal communication skills, with an eye for details.

Key Skills

• Administration

• Customer Service

• Staff Training

• Computer Literacy

• Work with strict deadline

• Organizational skills

Experience

Interim LSU Public Hospital

11/2008- 4/2010 New Orleans, LA

Administrative Assistant II

• Maintained files and reference manuals/materials; ensured confidentiality of information,

as necessary

• Prepared Patient Care Service Clinical and Non-Clinical Monthly Reports

Managed requests for information and prepare office correspondence for the department

•

manager

• Trained and supervised five new employees

Established and maintained electronic files for various departments by identifying,

•

recording and classifying stored data; extracting, assembling and merging stored

information to create new documents.

Nioka Williams

Phone: 504-***-****

*********@*****.***

Experience

Jefferson Parish Human Service Authority

3/2008-11/2008 Metairie, LA

Administrative Coordinator II

• Handled and resolved customers’ complaints

• Scheduled appointments for Adult/Children Services

• Maintained the record system for various departments

• Researched clients’ issues and made recommendations on how to resolve them

• Trained clerical staff on customer service, office procedures, and document preparations

• Prepared statistical reports and financial documents

The Fragrance Shop

1/2007-12/2007 Columbus, GA

Administrative Assistant Supervisor

• Provided high-level administrative support by drafting budgets and developed new

merchandising concepts

• Prepared sales, marketing, and planned key promotional events

• Managed requests for information and prepared office correspondence for the general

manager

• Received visitors, arranged conference calls, and scheduled meetings

• Supervised and trained lower level staff and trainees

Accomplishment

Tuskegee University

8/2001-5/2005

United Student Movement Senator

Represented the student community by challenging and motivating the

school leadership to establish policies that are

more students friendly.

Education

5/2007 BS, Business Administration, Tuskegee University

• Member, Business Law Club

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