Customer Service Manager

Candice Gray

**** ********** ****** ( CLERMONT, FL 34711 ( 407-***-****

H

ard-working and skilled accounts Receivable and Billing specialist known

for accuracy, attention to detail and timeliness in managing disbursement

functions for diverse-industry employers. A/R career spans 12 years of

experience in construction, manufacturing, retail, workmens compensation

law, and corporate law and other industries and has included accountability

for the processing of up to 20,000 invoices ($2M) per month for up to four

locations. Proficiencies in MS Office Suite, Great Plains software, Perfect

Practice and Southware.

Key Skills

INVOICES/EXPENSE REPORTS/PAYMENT Records Organization & Management

TRANSACTIONS Journal Entries & General Ledger

Credit Memos Staff Supervision for up to 10

Payment Application for Contract employees

Invoices Spreadsheets & Accounting Reports

Travel to various branches to Train new Assist with Customer Service Calls as

employees overflow when needed

Vendor Negotiations & Management

Professional Experience

JB MATHEWS COMPANY. [GARAGE & OVERHEAD DOORS] - APOPKA, FL

Billing Coordinator, 05/2003 to 07/2010

Review and approved over 100 invoices daily; supervise invoicing request;

issued credit memos as required, and oversaw the timely, accurate

processing of invoices, purchase orders, expense reports. Addressed

escalated issues from clients regarding invoice concerns; and ensured

accurate and compliant invoice and records in accordance with company

policies.

Contract Administrator, 06/2008 to 07/2010

Assumed expanded responsibilities (concurrent with Billing duties) Review

and approve all incoming Contracts for incoming jobs. Scan and attach

contracts to system. Manage Company Prequalification for various clients

interested in future projects with company. Manage requests and issue

Certificate of Insurance for all clients. Prepare and issue MSDS/Safety

Program and various documents required for new subcontract jobs

Inventory Manager 09/2009 to 07/2010

Assumed expanded responsibilities (concurrent with Billing and Contract

duties) Tracking and organization of inventory in 3 separate warehouse

locations, Manage weekly cycle count and adjust inventory accordingly,

Monthly inventory audit and monthly value of multi-locations. Monthly

closeout and inventory value of all locations for asset valuation. Manage

all receivings for (3) separate warehouses. Assign new stock numbers upon

request of new product ordered.

Key Results:

Managed the accurate and timely processing of up to 100 invoices daily,

($2M) per month for various organizations. Assessed and closed A/R Billing

General Ledger on a monthly basis, validated content and resolved various

issues.

Implemented Key Procedures and Policies with regards to pricing and process

Daily Billings to foster an environment of continuous improvement. Trained

users and served as the primary "go-to" troubleshooter for new software

acquired in 09/2004.

Instituted thorough approval and authorization of receivings that prevented

a previous history of thousands of dollars in overpayments to suppliers and

overstatement of inventory warehouse value.

Instituted a stock list for service technicians to adhere to for quantity

standards and basic valuation at any given time.

Consistently maintained accuracy in calculating figures and amounts such as

discounts, interest, commissions, proportions and percentages.

Langston, Hess, Znosko, Helm & Allen . [Workmens Compensation P.A.] -

Maitland, FL

Billing Assistant, 3/2001 to 4/2003

Assumed responsibility for invoicing of Attorneys fees and costs for a

variety of companies. Managed Electronic Submittals to various companies as

required. Managed Collections of past due Accounts Receivable. Manage and

updated excel spreadsheets of account data for client fees and history.

Handled data entry and general clerical tasks.

rUMBERBGER kIRK & cALDWELL [Corporate Attorneys- P.A.] - Orlando, FL

Accounts Receivable Clerk, 03/2000 to 11/2000 Billing Assistant 11/2000

to 03/2001

Promoted to process Billing of attorneys fees and costs operations for

proofing of invoices and communication with outside clients. Prepared Daily

Accounts Receivable Deposit, Petty Cash distribution and reconciliation,

Voluminous Cost Entry of Firm Costs. Assisted Controller with preparation

and distribution of financial statements. General clerical support to

Controller and Accounting Manager. Provided effective management of

receivables service to firm-wide organization and served as primary backup

to payroll and trust department..

Key Results:

Daily Billing of Attorneys Fees and Costs.

Maintenance of Iron Mountain offsite storage

Organization of firmwide costs incurred and implemented controls that

reslted in lack of proper authorization of expenditures.

DISCTEC [External Hardware ] - Winter Park, FL

Bookeeper 07/1996 - 03/2000

Promoted to Manage office-wide responsibilities including General Ledger

Entries, Accounts Payable, Accounts Receivable, Collections, Month End

Closing, Reconciliation of Accounts, Data Entry, Inventory

Reconciliation, Invoicing of Daily Orders, Client Maintenance and Sales,

Preparation of notification to production and general clerical tasks.

Key Results:

. Assisted President in Daily functions as needed

. Managed all customer accounts

. Assisted with High Volume processing of Quick-Ship orders

. Rebuilt trust with vendors/suppliers, repairing damaged relationships

by ensuring timely, correct payments for all goods/services received.

Education

VALENCIA COMMUNITY COLLEGE - ORLANDO, FL

Associate of Arts Degree, 1995

Technology Summary

MS OFFICE (WORD, EXCEL, POWERPOINT) ( PERFECT PRACTICE ( GREAT PLAINS (

WINDOWS (ALL)( SOUTHWARE( CMS OPEN TYPING 60-70 WPM

407-***-**** ( *******@*********.***

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