Sales Customer Service

ANTHONY LoMENZO

***** **** ***** *****, ****** Chapel, FL 33543 Tel 813-***-****

****@************.***

Technology specialist seeking an IT position

that will utilize and challenge 15+ years of technical expertise,

administrative skills, and educational background within a growth-oriented

and reputable organization.

TECH SUPPORT EXPERT / TECHNOLOGY CONSULTANT / SALES

Always looking for creative ways to find the best possible technical

solutions. Able to multitask and work well under pressure. Vast

experience in installing and troubleshooting PC hardware and software.

Communicate clearly and effectively with staff and clients at all levels.

TECHNICAL SKILLS

Windows XP ~ Windows Vista ~ Expertise in all major software packages for

Windows: Word Processing, Spreadsheets, Databases and Presentation software

including MS Office 2003, Office 2007 and other recent software releases

(including Sage Act!) ~ Setup Networks with both peer-to-peer and server-

clients configurations ~ Expertise in Web Design ~ FTP ~ HTML ~ PHP (basic)

~ Flash (basic) ~ Dreamweaver (basic) ~ FrontPage ~ Strong troubleshooting

skills ~ Able to manage projects without supervision ~ Business skills.

WORK EXPERIENCE

Bright House Networks, St Pete, FL

Bilingual Tech Support Specialist July 2009 - Present

Deliver world-class customer service linked with sales, technical, and

billing support for High Speed Online, Voice, and Cable Television

customers (English or Spanish-speaking customers). Respond to inquiries

via call center. Troubleshoot and resolve issues within a limited

timeframe.

123Tech, Inc., Tampa, FL

Technology Consultant February 2000 - July 2009

Introduced client-server solutions, remotely or onsite, to small

businesses and individuals using Windows OS and applications. Analyzed

current businesses' structure and suggested changes to existing products

or services for optimal performance and to better aide the end user. Many

times won bids by providing solutions that were a better value for

cost/returns. Skills used: Networking wired and wireless, HTML, Front

Page, PhotoShop, DreamWeaver and Flash. Telephone prospecting, outside

sales calls and sales presentations.

NOTE: list of clients/references will be provided on request

Cosmocom, Long Island, NY

Junior Engineer March 2000 - July 2001

Configured call center systems (hardware/software) ordered by the

customers. Provided product tech support to

customers, distributors and partners utilizing Cosmocom's patented

technology. Tested new versions of the

software to identify potential problems. Implemented upgrades on-site

and remotely for US and international customers. Planned and implemented

emergency procedures and protocols.

Global Computers / Systemax, Long Island, NY

Technical Sales Representative October 1998 - February 2000

Extensive account development through significant telephone prospecting

and outside sales.

Prepared and delivered contractual proposals and negotiations to major

corporate accounts.

Increased sales to existing accounts through professional relationship

building.

EDUCATION

I.T.I.S (Istituto Tecnico Industriale), Palermo, Italy - Degree in

Computer Sciences.

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