Customer Service Sales
Resume:
KARDIRA A. SMITH
Philadelphia, PA 19139
********@*****.***
OBJECTIVE
To obtain long terms employment with a well established organization where I may fully
utilize my skills and abilities.
PROFILE
Administrative professional with experience within the legal, sales, and heavily regulated
insurance and government environments. Prove ability to work effectively with
confidential information, research and solve problems, and prioritize workflow and meet
challenging deadlines.
• Effective multi-tasking skills • Proficient computer skills
• Accurate and detail oriented • Teamwork and flexibility
• Quality and team focus • Strong organizational skills
EXPREIENCE
NUTRISYSTEM, INC., Horsham, PA 2006-2009
Sales Representative
Scope of Responsibility: Answer inbound calls to sell food packages and programs and
other nutritional products. Converted captured leads into sales during period of high
volume call spikes. Conducted outreach phone calls to survey customers regarding a
multitude of marketing queries
• Recorded and accurately dispositioned or documented each sale and/or contact in
the sales database.
• Disclosed to newly buying customers the terms and conditions of the auto
delivery agreement.
• Employed optimal listening and persuasive skills to identify needs, seek solutions
and motivate customers to optimize results.
• Maintained an awareness of all product knowledge information.
• Provided feedback to management on marketing campaigns, including television,
radio, and print advertisements.
• Provided quality customer service to maintain customer satisfaction.
• Consistent follow up on leads and potential customers.
LIBERTY MUTUAL GROUP, Williamsport, PA 2006-2009
Insurance Assistant
Scope of Responsibility: Underwrote and produced new homeowner and renewal
policies. Remapped policies into Liberty Mutual systems during Prudential migration.
Verified, reviewed, researched, and performed cancellations, endorsements, and premium
and loss packages.
• Received Silver Bravo Award for providing seamless service to customer base by
integrating former Prudential information into the new Liberty Mutual
specifications and forms.
• Recognized for prompt resolution of customer complaints received from the
underwriting department.
• Prepared accurate correspondence, documents, policies and reports to support
underwriting and customer service departments.
• Learned, applied and maintained a high level of product and industry knowledge,
state regulations, and policy specifications.
• Recognized for effective teamwork in assisting with cross-functional
responsibilities to meet business objectives.
• Offered recommendations to enhance systems applications, workflow and
operating procedures.
LAW OFFICE OF SCHEMERY ZICOLELLO, Montoursville, PA 2000-2001
Legal Secretary/Student Intern
Scope of Responsibility: Accurately transcribed confidential dictated documents and data
entry; opened/closed paper case files to support efficient office operations; Recorded time
entries and issued client billing; Handled all incoming/outgoing and courthouse mail;
Greeted clients; Scheduled appointments.
PENNDOT, Montoursville, PA 1998-1999
Secretary/Student Intern
Scope of Responsibility: Input permit information into the computer system; greeted
visitors and provided customer service while handling data entry, filing, faxing, and
incoming/outgoing mail.
EDUCATION
Newport Business Institute, Williamsport, PA 1999-2001
Associate in Specialized Business Degree
Secretarial Science, Legal Option
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