Customer Service Representative
Resume:
Colleen M. Millerick Home 617-***-****
*** ******* **. **** 617-***-****
East Boston, MA 02128 **************@***.***
SUMMARY:
A self motivated professional with experience in Security and Customer
Service. Excellent problem solving skills. Learn new procedures quickly.
A track record of regularly achieving department objectives.
COMPUTER SKILLS:
Microsoft Office. Excel
WORK EXPERIENCE
Dollar Rent a Car 08/2008 -11/2009
250 Sumner St.
East Boston. MA 02128
Customer Service Representative
Reception
Investigate all customer complaints or questions in a friendly and timely
manner.
Issue a credit or coupons when needed.
Answer calls inquiring directions or instructions for working a GPS.
Supply all information to corporate office as needed by fax, e-mail or
telephone.
General office duties, answer phone and direct calls, disperse interoffice
mail, generate and update office files.
Handled all lost and found issues for six locations.
Open and Close office when necessary.
Gate Safe 07/02/07 - 08/21 /08
Logan International Airport
61 Harborside Dr.
East Boston. Ma 02128
Security
Inspect and secure all food containers for delivery to airplanes.
Secure loading dock and all trucks being loaded. Seal all trucks after
loading, record all seal numbers and fax to the appropriate airline.
Record documentation for flights.
Drive to the Air Operations area to verify seal numbers with airline
supervisors or other security personnel.
Perform scheduled security sweep of the building.
Target 01/07/07-06/30/07
36 Furlong Dr. Revere. MA 02151 781-***-****
Customer Service Representative
Maintain a happy and helpful manner to ensure all customers have an
enjoyable shopping experience. Interact with a
diverse group of customers and employees.
Operate the return desk. Handle all cash and credit card transactions.
Insure all guest are handled in a timely and courteous manner.
Keep work place clean and orderly.
Operate cash register.
Restock and help clean store at closing.
US Food Service, 10/07/05-5/24/06
201 Beacham Rd. Everett. MA 02149 617-***-****
Transportation Clerk
Coordinate w/customers on all local and long distance backhauls
Generate a weekly delivery performance report
Compile a monthly corporate report on driver miles, time and overtime used.
Maintain Driver Qualification files
Update all Driver vehicle inspection reports
Maintain vehicle accident register
Backup customer will call window when necessary
Received/answered and directed calls to proper destination
TRANSPORTATION SECURITY ADMINISTRATION 6/23/02-2/17/05
Logan International Airport East Boston, MA 02128
Federal Security Officer
Screening of baggage and passengers to provide maximum security to air
travelers.
Frequently function as lead screener on numerous checkpoints
Selected to perform security sweeps of aircraft during high alert
Received numerous time-off awards for volunteering during critical staffing
periods
Provide frontline security and protection of air travelers, airports and
airplanes
Responsible for identifying dangerous objects on baggage and passengers.
Prevent all dangerous objects from being transported onto aircraft.
Use diverse, cutting edge electronic detection and imaging equipment.
Communicate with supervisors and State Police when important issues arise.
Keep a smile and a friendly manner to ensure passengers comfort through the
security process and throughout the airport.
Contact this candidate