Customer Service High School

Danielle Farrell

**** *********** **.

Huntington Beach, Ca 92647

Phone: 714-***-**** Email: *******************@*****.***

Education:

University of California, Irvine

Bachelor of Arts in English, Minor in History, Emphasis in Creative

Writing, June 2010 Cumulative G.P.A. 3.796

Cum Laude (top 8% of graduating class)

Work Experience:

Z'Tejas, South Coast Plaza, Costa Mesa, Ca September 2008- present

Server

*focus on customer service

*top seller in many companywide liquor contests

* private parties and catering events within South Coast Plaza

Romano's Macaroni Grill, Costa Mesa, Ca September 2006- September 2008

Server/ Developer

*Event caterer in upscale Orange County homes and offices

*New Staff Trainer

Nordstrom, South Coast Plaza, Costa Mesa, Ca September 2004-August 2006

Sales Associate

*strong customer service training

*writing and mailing thank you letters to customers

*Personal shopping

*Contact customers for promotional events

*Brass Plum Nordstrom Fashion Show model

*Work celebrity events featuring The Hiltons, Jessica Simpson, and Lauren

Conrad

Internships:

Humanities Out There Tutor, University of California, Irvine, Fall 2008-

Spring 2009

*tutor high school students at Valley High School in Santa Ana, Ca, in

American Literature

*review and assess students' work

*lead group discussions and lesson plans with high school students

*structure weekly lesson plans

Janet Fitch, Author of Paint it Black and White Oleander, February 2008-

August 2008

Intern:

*Manage writer's networking sites, including: Facebook and MySpace

*duties include: "friending," commenting, responding, and discovering new

ways to market Paint it Black through media and social networks

*Monitor online sales of Paint it Black on Amazon.com

*Interact with fans through networking sites

*Daily Communication with Janet Fitch on novel sales and new marketing

ideas

Volunteer Work:

Orange Coast Review, Orange Coast College, Costa Mesa, Ca Spring 2007-

Spring 2008

Proofreader:

*call for submissions through writer networks and emails

*proofread and edit submissions before publication

*Assist in hosting publication party and sales of Review

Calvary Chapel Camp Counselor, Costa Mesa, Ca; Green Valley, Ca, August

2008

Volunteer

*24/7 Supervision of a group of 7-14 children

*Conduct nature hikes and teach children daily lesson plans

Calvary Chapel High School, Costa Mesa, Ca 2004-05

Photographer for School Yearbook

*photograph and select multiple images for high school yearbook cover

Research Experience:

Undergraduate Research on John Dos Passos's Manhattan Transfer, University

of California, Irvine, Research mentored by Professor Richard Godden,

Spring 2009-present:

*Recipient of the University of California Undergraduate Research

Opportunities Research Grant

*Two trips to New York City, NY, to visit Statue of Liberty, New York

Transportation Museum, and other relevant architectural monuments

*Use of film, literature, and sociological studies to provide account of

Dos Passos's character's interactions with the city

* Research presented at the University of California, Irvine's

Undergraduate Research Symposium in May 2010

*Research submitted for publication in University of California, Irvine's

Undergraduate Journal 2010-11, pending results

Undergraduate Research on AMC's Mad Men, University of California, Irvine,

Student researcher to Professor Michael Szalay in his TV and Corporate

Culture Course, winter 2010:

*Research on episode season 2, "The Jet Set," to be used in future

publication of research conducted by Professor Szalay

Publications:

*New Forum, Winter 2010 edition: short story, "Lilies," and poem,

"Remission," are viewable on http://www.forestfiremag.com/?p=644

Skills:

*Microsoft Word and PowerPoint

*Currently Enrolled in online courses to improve knowledge in Excel (begins

8/30)

*ability to resize images in Adobe Photoshop

*elementary French

Honors/Scholarships/Awards:

*Member Phi Beta Kappa, University of California, Irvine

*Member Golden Key Honor Society, University of California, Irvine

*Dean's Honor's List, University of California, Irvine, Fall 2008-Spring

2010

*President, Honor and Dean's List, Orange Coast College, Spring 2005-Spring

2008

*South Coast Higher Education Council Scholarship, Spring 2008

*Orange Coast College Department of English Scholarship for Excellence in

Writing, Spring 2008

*James Carnett Writing Scholarship, Spring 2007

Contact this candidate