Administrative Assistant Customer Service
Resume:
Alyssa Wine
________________________________________________________________________
Objective: Seeks Front Office Admin position with National Staffing
Services
Education:
B.A. Music 2008, California State Polytechnic University, Pomona
Experience:
6/07-8/07 and 6/08-7/08 Temp Administrative Assistant, Upland
Housing Authority
. Answered multi line phone system. Transferred incoming calls to
appropriate personnel.
. Provided excellent customer service by managing front desk,
greeting and screening clients, and assisting clients with basic
information.
. Assisted disgruntled customers, relayed and explained company
policies to customers.
. Set up client appointments, managed personnel calendars, scheduled
group workshops.
. Generated and formatted company fliers, forms, and directories.
. Edited and expanded outdated databases and spreadsheets.
. Processed and sorted all incoming and outgoing mail, packages,
faxes. Distributed mail to office staff.
. Filed, maintained and archived client records.
. Copied, collated, and created packets via copier machine
programming.
6/03-Present Freelance Administrative Assistant, Non Profit
Organizations
. Managed time independently, met all deadlines, successfully
completed projects and satisfied customers.
. Created client directories and spreadsheets ranging from 400-
24,000 contacts. Accurately entered, sorted, and managed data.
. Contacted clients to verify information.
. Sent company mailers to clients.
. Utilized online databases to gather, verify, and sort client
contact information.
10/99-Present Private Music Instructor, Inland Empire, CA
. Designed a professional home working environment where students
and parents feel at ease.
. Promoted dynamic parent/teacher relationships with healthy and
open communication.
. Managed customer payment records, lesson term contracts, and
student information records.
. Networked with local community venues for annual performances.
Created database of potential venues along with pertinent details
and contact persons.
. Maintained excellent PR with students and local venues through
dependability, professionalism, and common courtesy.
3/09-Present Music Teacher, Foothill Montessori School, San Dimas,
CA
. Directed Preschool-2nd Grade Music Program.
. Selected and customized appropriate curriculum for all grade
levels.
. Created an encouraging and fun learning environment for students
from multiethnic backgrounds.
. Cleaned, decorated, and maintained classroom. Ordered and stocked
supplies.
. Fostered a professional and respectful relationship with teachers
and parents.
. Organized, filed, and copied materials as needed.
Life Experience:
Study group leader (2008- Present). Responsible for leading and
facilitating small group discussion, selecting appropriate study
materials, and communication with group members.
Founder and Developer of CNC, a college ministry based at Foothill
Bible Church (2003-2008). Recruited a core leadership team, developed
publicity for the group via Internet and phone, and maintained
effective communication to its members. Planned social activities,
recruited speakers, and organized refreshments for biweekly meetings.
Skills:
Spanish
Public speaking and Debate experience
65 WPM
Microsoft Office Suit
10 Key
References:
Don Swift, Executive Director
Upland Housing Authority
******@*************.***
Fahma Cassim, Director / Administrator
Foothill Montessori School
***********@*****.***
Phone: 909-***-****
Email: **********@*****.***
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