Customer Service Manager

T yler Brooks

*** * *** **

Newton, Ks *****

PH: 316-***-**** (Cell)

**********@*****.***-****.***

OBJECT IVE:

To gain valuable experience and become knowledgeable in the various areas of Banking

w ith the goal of continuing a lengthy career in Banking.

SUM MARY OF QUAL I F ICAT IONS:

H ighly self- motivated and experienced in team environment; proficient computer skills and

quick study with software programs. Have experience in Strategic Planning, New Business

Development, Account Management, Client Relations, Merchandising, Target Marketing,

E xpense Controls, Inventory Control, Event Planning, Special Projects,

T raining/Development, Financial Consulting, Public Relations, High- visibility

P resentations, Repossessions, very proficient with working with all types of Microsoft and

other types of operating systems.

E DUCAT ION:

I T T Technical I nstitute W ichita, Ks Associate's Degree Computer Electronic and

E ngineering Technology (CEET); anticipated graduation September 2010. Current GPA

3.70

Newman University W ichita, Ks Bachelor Degree Marketing with Emphasis in

M anagement (BS) Graduated May. 2011

EMPLOYMENT:

2006-Cur rent Fi rst Choice Credit Union Wichita, Ks

Business Development Specialist (2007-2008)

During my t ime in this position I was responsible for contacting businesses in the Wichita

metropolitan area telling them about the Credit Union and how it differs from banks. I was

a lso in charge of t rying to scout out new areas or towns that we could put a branch or even

b ring new business to our existing locations. I was the developer that brought a First

Choice Credit Union inside the Maize H igh School, and part of the reason that our assets

g rew along with our membership.

Repossessions(2008- Current)

During my t ime in this position I have been responsible for calling members to let them

k now that their payments are pasted due, updating and finding various ways to get address

and phone numbers, if different from the ones that were one file. I am also responsible for

any member that is 30 days or past sending out a r ight to cure, and if still we don't hear

back from them then we proceed with the repossession of their car. I am responsible for

helping with a deficit in our loan loss department.

Teller / Member Service Representative (Current)

During my t ime in this position I have been responsible for helping behind the teller line

w ith deposits, withdrawals, t ransfers and any other teller responsibility. Also, responsible

for opening and closing accounts for members, which would include but not limited to

helping members with questions about accounts, debit card t ransaction disputes, credit

card inquiries, credit card disputes, credit card fraud alerts, balancing and maintaining the

general ledger for cash advances and credit card payments. I also help members with any

loan questions they may have.

November 2006- December 2006 Presbyterian Manors of M idAmerica Wichita, Ks

IT Internship

Responsible for helping each aspect of the IT Department while learning the different types

of jobs. While at this internship I was also responsible for taking computers with nothing on

t hem and building them to the liking of the residents. I learned how to back up major

corporation's data, learned about the server, and how to remote desktop to one of their

many locations. Help set up for a major presentation. I sat with the help desk employee

w hile getting to help with PC problems, and was even asked how I would solve the problem

t hat they were having.

M arch 2003-November 2006 Prai rie State Bank Maize, Ks

New Accounts Representative (March 2003-January 2004)

Responsible for opening and closing accounts, Certificates of Deposit, IRA's, and

maintaining good relationship with the current customers, while bringing in new customers

and teaching them about the products and services that Prairie State Bank had to offer.

Responsible for maintaining competitive rates with other financial institutions by calling

and checking rates.

Personal Banker/Assistant Branch Manager/Branch Manager (January 2004-November

2006)

Responsible for managing all employees, business development, marketing my branch,

d iscussing customers problem inquiries, scheduling employee meetings, opening accounts,

consumer loans, teaching kids in middle school and high school about the value of checking

accounts, and saving accounts, along with the pros of saving money. I started a program

t hat would encourage my employees to sell the products and services that we offer.

E XTRACURR ICU LAR ACT IV I TES:

Currently the Secretary for the ITT Technical Institute AITP Chapter, where i t is my

responsibility to take notes and get the word out about our chapter and talk with potential

members. Fostered and built community contacts through business groups affiliations to

garner new business. Implemented concept of monthly review of large key accounts with

follow up on site customer service visits to senior level commercial clients.

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