Quality Assurance Training

Dispatcher I (Milwaukee

Kaliq Moorman

Division) – Facilitated the general

*** **** ***

flow of technical operations and

Charlotte, NC 28205

departmental close out procedures;

414-***-**** provided the activation of all Digital

*****.*******@*****.*** Phone, Road Runner, and Digital

Cable accounts; mastered a variety

Dependable, Professional, of tools such as ICOMS, UDI,

OMSE, DPOM, and ServAssure C-

Proven Leadership COR

Purpose and Experience

Dispatch Specialist (Milwaukee

Division) – Maintained past

Professional, results oriented with a

pending work orders under

richly extensive, 6-year customer

departmental regulations;

focused background and over 120

established working patterns of

credits hours in Organizational

interdepartmental communication to

Communication, the analysis of the

ensure quality assurance; provided

infrastructure within business; Solid

overflow support for all cornerstone

communication and very dynamic

dispatch teams as needed

leadership skills possessing a vibrant

background in data and

Tier III Support Specialist

telecommunications networking

solutions. Technically proficient in (Milwaukee Division) – Road

Microsoft Word, Excel, Power Point, Runner, Wireless Networking, and

Windows XP, Vista, Windows 7, Digital Phone customer solutions,

Macintosh, and other office-based network infrastructure operations

computer software. My customer-based and maintenance, translated and

expertise includes: decoded Bentley systems prints to

codify network related problems,

• Expertise in customer contact and mastery with a number of advanced

exceptional communication skills troubleshooting tools such as:

• Facilitate interdepartmental solutions OMSE, Uptime, Docsis 3.0,

for many facets of the organization Remedy, ServAssure, Unified,

• Exemplary ability to multitask while IssueTrak, Request Tracker

providing top tier level solutions

support associate Paradigm Cable and Data

• Positive assertion and leadership in

Networking Milwaukee

team building and professional

(Contracted with Time

development

Warner Cable), Cable

Technician – Installation of

Digital Cable, Digital Phone, and

Professional Experience Road Runner; full training and

compliant with all Time Warner

Time Warner Cable – Cable rules and regulations for

proper installation; maintained an

(2006-Current) exceptional Quality Assurance

rating of over 94%

• Contemporary Business

Presentation, Interpersonal

Communication, Business

Organizational Communication,

Summary of Education Small Group Communication,

Persuasion, Argumentation,

and Training Communication and Conflict,

Intercultural Communication,

• Satisfied all undergraduate Debate and Forensics, Visual

course requirement for Communication, Introduction to

Fundamentals of Computer Science

Communication Studies

Internship Experience

• Successfully completed

internship emphasizing

U.S. Department of

organization and leadership

Education, J.W. Riley

with United States Department

of Education School, Milwaukee, WI

2010

• Successfully spearheaded a

five member senior

Instructor Intern

development and training team,

allocated tasks and

• Assisted in the facilitation of

responsibilities, compiled

academic, and social skills to

many levels of numerical data

recipients with an

and research, and produced and

interdisciplinary cast of team

organized visual components

members

for project presentation

• Helped organize objectives,

Education outlines, and educational

outcomes for multiple levels of

Bachelor of Arts, curriculum

Communication Studies –

• Assisted in the administration

Marquette University, and assessment of tests and

Milwaukee, WI 5/2010 grade records

Notable Accolades and • Successfully displayed the

ability to employ a multitude of

Affiliations

educational approaches to

training, including auditory,

• 3.0 GPA

visual, and kinesthetic pedagogy

• 5 consecutive semester EOP

Affiliations

Director’s List

• Spring 2009 EOP book • National Honors Program

scholarship award recipient for member since 2007

academic excellence

• Black Alliance for Educational

Coursework Completed Options (BAEO) member

Contact this candidate