Manager Sales

William T. Black I V (Bill) 205-***-****

**** ********* ***** *******@*****.***

Vestavia Hills, AL 35216

Summary :

I am an accomplished leader possessing 16 years of progressive managerial experience, process

i mprovement and development of others with a Fortune 100 company. In an effort to expand my

k nowledge, I began the Executive MBA program at the University of Alabama in 2008. I

g raduated in May 2010 with a 3.96 GPA while balancing school and family responsibili ties as well

as continuing success at work.

M y goal is to obtain a position that utilizes my skills in corporate process improvement while

expanding on my experience in management, employee development, and profit performance. I am

an energetic leader bringing vision, initiative, innovation and interpersonal skills to make a

decisive impact. My desire is to help make a direct impact on the decisions and strategies that

a ffect the business.

Areas of Knowledge:

Leadership F inancial Management

Customer Satisfaction Successful Fiscal Turnarounds

Quality Improvement/Controls Operational Budgeting

Revenue Driving Income Statement Analysis

Business and Succession Planning Cost Reduction/Controls

Restructuring Forecasting/Budgeting

Supply Chain/Inventory

People Skills/Personal Strategic Business Planning

P rocess Improvement

L eadership

Spreadsheet Modeling/Forecasting

Recruiting, Hi r ing, and Training

Strategic Planning

Development of Proven Leaders

Continual Personal

Learning/Development

Education:

University of Alabama; Tuscaloosa, Alabama

M asters of Business Administration (GPA 3.96) – M ay, 2010

University of Alabama; Tuscaloosa, Alabama

Bachelor of Science – Commerce and Business Administration – December, 1998

Major: Finance; Minor: Economics

Career H ighlights

Senior Center Manager 11/2003 to P resent

2

F edEx Office ( formerly FedEx Kinko’s): Hoover, AL - Revenues of +2.9 million; 2/3

locations; 30 + employees

As the leader in printing, packaging and shipping, FedEx Office is a multifaceted 24 /7 business.

Upon taking over, the Hoover location was 712th of 1079 locations. Within 2 years, through planning

and improvements, I was able to improve the combined performance of financial and operational

measurements to a ranking of 64th of 1081 locations. During a transition in management (October

2007 to February 2008), I was asked to serve as Interim District Manager, overseeing 16 locations in

A labama, Georgia, and Florida.

As Senior Center Manager, I am responsible for overall financial, operational, and human resources

of multiple locations. This includes, but is not l imited to, hiring at all levels at each location, training

and development, initiation of disciplinary procedures, implementation of new processes and

company-wide initiatives as well as analysis of monthly income statement performance-to-budget and

development of improvement plan . In addition, I am responsible for the evaluation of the efficiency,

p roductivity and compliance of managers and employees in multiple locations by establishing

performance standards and objectives; conducting regular operations reviews and performance

appraisals. I have also assisted in site selection for multiple new locations.

Accomplishments:

• 2007 FedEx 5 Star Award Winner : (this is FedEx’s highest award given across all operating

companies) for creation of Batch Production Process that reduced variances and improved key

business metrics (On Time performance for all FedEx Office orders). I assisted Corporate

O ffice, Technology Department, Regional Vice President and District Manager on international

i mplementation of process

• Top 4% of company in customer service measurement for Fiscal Year 2010 and consistently in

t he top 10% for previous 5 years

• Continued to develop Assistant Managers to Center Manager position (5 promotions while at

Hoover)

• Chosen to t rain 150+ employees on FedEx process upon FedEx’s purchase of K inko’s

• Asked to be on team to review system improvements and future system development

Center Manager 04/1999 to 11/2003

Page 3

W illiam T. Black, I V (Bill)

Kinko’s: B i rmingham, AL ( Inverness) - Revenues of +$1.9 million; 15+

employees

I was selected to open a new location in a growing a rea of Birmingham. I assisted the

Corporate Office’s project management team with construction supervision,

p lanning, and installation of furniture, fixtures and equipment to ensure on-time

opening. I was responsible for the recruiting, interviewing, hi r ing and tr aining of

a l l new employees. I n addition, I was responsible for local marketing, customer

v isits, discovering new business for the new trade a rea, and grand opening

a ctivities.

A fter successfully opening the new Inverness location, I was able to lead the team and

m ake profit in only the 5th month following the opening. At the time, this typically

d id not occur for 18 to 24 months. I n the 3 rd year after opening, I was able to lead

t he Inverness location to 55th i n financial and operating combined performance

r anking. The following year, I was able to lead the same location to a national

r anking of 12th of 1184 locations. Upon leaving the Inverness location, I had

developed an Assistant Manager to step into my role and continue the success that

h ad been built.

Accomplishments:

• Served on commit tee at the request of peers that reviewed poor performing locations and

assisted in development and improvement plans for those locations

• Trained Macon, GA and Pensacola, FL managers on opening new branch

• Trained 3 new external managers for init ial Management On-boarding

• Developed 2 Assistant Managers to Center Manager position and 1 Inside Sales Representative

to Corporate Account Representative

4

K inko’s: T uscaloosa, AL - Revenues of +$1.4 mill ion; 15+ employees

After leading this team as an Assistant Manager, I was selected to lead the overall

operations. Du r ing my tenure, I was able to achieve the highest operating profit in

t he district two years in a row (1997 and 1998). Also, I relocated the location in

October 1998. This included working with the Corporate Office project

m anagement team to ensure on-time delivery at the new site.

D u ring a portion of my tenure as Center Manager, I worked directly with the sales

r epresentative on sales calls. After a sales reorganization, I assumed both

operational leadership as well as sales. U pon leaving the Tuscaloosa location, I

h ad developed an Assistant Manager to step into my role to continue the success

t hat had been built. This Assistant Manager ultimately became the Center

M anager of the Tuscaloosa location.

• Center Manager 04/1997 to 04/1999

• Assistant Manager 05/1995 to 04/1997

• Copy Consultant 04/1994 to 05/1995

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