Customer Service Assistant
Resume:
Erik Beck
Education
University of Texas at Austin
Master of Science, Information
Studies
May 2010 GPA: 3.58
University of Wisconsin
Madison
Bachelor of Arts, English
Literature, Classics
December 2005 GPA: 3.66
Course Work
Design & Analysis
Performed professional level anal
yses of real life organizations and
professional processes. Created
workflow models which illustrated
these organizations and processes in
a clear, visually appealing way.
Database Design
Created dynamic web forms using
PHP. Learned to construct data
bases using MySQL and normalize
tables within databases.
Java Programming
Gained an intermediate knowledge
of Java. Learned to program web
applets and create networked search
engines.
Research Methods
Learned how to conduct quanti
tative and qualitative research and
interpret statistical data.
Information Retrieval
Learned mathematic principles re
lated to keyword search and data
mining.
457 Maxwell Avenue, Boulder, CO 80304
******@****.******.***
http://www.ischool.utexas.edu/~erbeck/
Experience
University of Texas, Tarlton Law Library Austin, TX
Library Assistant (September 2008 to July 2010)
Performed circulation functions using Millennium library software for one
of the nation’s largest law libraries. Facilitated access to collection and ful
filled patron hold requests. Contributed to collection management projects
such as compiling an inventory of the collection, shifting stacks and updat
ing item records. Developed comprehensive knowledge of LOC Subject
Headings.
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Austin Community College, Eastview Library Austin, TX
Library Assistant (May 2009 to May 2010)
Served as weekend circulation attendant for a community college library
whose collection emphasizes nursing and medicine. Assisted patrons in
accessing the library’s physical collection, electronic resources, computer
equipment and software. Offered consultation to students conducting re
search and demonstrated proper citation methods. Saw to the opening and
closing of the library.
Austin Public Library Austin, TX
Reference Intern (September 2008 to September 2009)
Provided reference assistance to APL’s central branch library non fiction
collection and staffed library help desk. Instructed patrons in the use of the
library's self checkout devices. Assisted patrons with library computers and
web access. Developed expert knowledge of Dewey Decimal System.
Davis Street Fishmarket Restaurant Evanston, IL
Server (September 2006 to July 2008)
Server at a casual, fine dining seafood restaurant. Collaborated with fellow
wait staff and kitchen staff while simultaneously serving as many as 30
customers a night with hospitality and enthusiasm. Earned the restaurant’s
only perfect rating for service and personableness from a secret shopper
rating agent. Successfully interacted with a wide variety of customers in
diverse circumstances.
Lao Laan Xang Restaurant Madison, WI
Server (August 2005 to August 2006)
Oversaw service for a ten-table dining room while simultaneously
prepar-ing carryout orders and taking customer orders over the
phone. Interacted with the general public in an expedient yet polite
manner. Worked indep-endently and prioritized tasks on-the-fly.
Also delivered orders to custom-ers outside of restaurant via
automobile. Was frequently complemented by customers for my
professionalism, hospitality and efficiency.
Information Architecture
Learned how to create usable
web sites and information sys
tems. Developed a large scale
website for the Texas Library
Association.
Management
Learned principles of leadership
and executive direction. Learn
ed conventions of management
as they pertain to coordinating
staff and organizations.
Awards
Vilas Prize
Awarded by the University of
Wisconsin English Department
for best critical essay written by
an English Major.
Vivian Mowry English
Scholarship
Awarded by the University of
Wisconsin English Department
for academic excellence.
Marcus Theaters
Scholarship
Awarded by the Marcus Corp
oration on the basis of success in
school and at the workplace.
Skills
Programming/Design:
HTML, CSS, PHP, MySQL,
XML, Javascript, Java.
Multimedia/Applications:
Photoshop, Illustrator,
Dreamweaver, Fireworks,
InDesign, Visio, Omnigraffle,
Microsoft Office, iWork,
Powerpoint, Keynote, Prezi.
Madison Public Library Madison, WI
Circulation Page (November 2003 to January 2005)
Provided customer service to a varied population at a large urban
library with daily traffic of over 1,500 patrons. Lent items to patrons,
processed library returns, registered patron memberships, enforced fine
policies, and tended patron hold shelf. Mastered library’s Dynix-based
computerized catalog.
Marcus Theaters, South Towne Cinemas Monona, WI
Assistant Manager (June 2000 to September 2004)
Supervised a staff of twelve
Took part in the operation of a 5-screen cinema.
and delegated tasks for up to eight individuals during operational hours.
Coord-inated the employee schedule, audited inventory, balanced
receipts, prepared bank deposits, maintained accounting records,
repaired film, and performed projector maintenance. Responded to
customer complaints and had authority to grant compensation to
dissatisfied customers.
Projects
(Can be viewed at http://www.ischool.utexas.edu/~erbeck/ )
Digital Libraries
Texas Constitutions digital collection redesign
Master's program capstone project. Designed an interactive interface
that improved usability of online archival documents. Collected user
feedback from targeted user groups. Provided development
consultation to Law Library administrators and created cost-benefit
analysis of alternative development methods.
Data Visualization
Analysis of barbershop business models
Conducted ethnographic interviews with haircutting professionals.
Created attractive and informative visualizations of complex workflow
data. Synthe-sized new design ideas based on findings.
Information Architecture
Redesign of TIP Strategies company web site
Contracted by TIP Strategies, an economic development consultancy
firm, to redesign their company website. Worked closely with the
client to identify stakeholder concerns and with the site's admin to
establish guidelines for imp-lementation. Performed a thorough
evaluation of the existing web site and produced a paper deliverable
which detailed findings. Created portfolio of twenty digital mock-ups
illustrating various design options for my clients' consideration.
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