Human Resources Customer Service

Susan Wheeler, PHR

***** *** **** **.

Spring, Texas 77388

Home: 281-***-**** Cell: 832-***-****

Results oriented Human Resource professional offering over 15 years broad

based human resource experience including managerial and project roles.

Ability to handle multiple projects simultaneously. Confident interfacing

with all levels of an organization. Excellent problem-solving

capabilities, employee relations and customer service skills.

EXPERIENCE:

TETRA Technologies, Inc. (5/05 - present)

Benefits Manager

Complete responsibility for health & welfare and retirement benefits

program for 2500 employee, multi-state company. Duties include creating and

rollout of wellness program, maintaining vendor relationships, audits and

reconciliations of all plans, conversion of 401k plan, non-qualified

deferred compensation plan, and employee benefits enrollment services to

outsourcing providers, preparation and filing of 5500's, and annual

enrollment for all plans. Conduct annual benefit cost analysis with broker

for all benefit plans and implement necessary plan changes. Responsible for

implementation of international benefits. Travel as needed for periodic

benefits meetings and to facilitate benefits rollouts for acquisitions.

Triple-S Steel Supply Company, Houston, Texas (9/96 - 5/2005)

Human Resources Manager

Complete responsibility for Human Resources function for 450 employees at

six locations. Administration of company 401k plan, including enrollment

presentations, employee assistance, funding, reconciliation and

preparation of annual 5500 tax return. Responsible for all unemployment

and worker's compensation claims, including hearings as necessary. Meet

with and select vendors for third-party services. Address and monitor

employee relations and discipline issues, ensuring effective

communications with employees. Recruiting activities, including placing

employment ads, background checks, drug screens, candidate interviews.

Complete responsibility for weekly payroll processing via ADP, and

management reports utilizing ADP ReportSmith. Supervise two HR

Assistants.

Medical Innovations, Inc., (Home Health) Houston, Texas (1/94 - 5/96)

Benefits Representative

Sole benefits contact for 25 locations. Conducted benefit plan enrollments,

audited and reconciled monthly premium statements and 401(k) contributions.

Converted manual personnel file system to ADP/Personnel. HRIS functions

utilizing ADP Report Writer. Backup and technical support for ADP

processing of 1500 employee payroll.

Automatic Data Processing (ADP), Houston, Texas (1/90 - 2/92)

Client Service Representative

Responded to telephone inquiries from 300+ account base regarding payroll

questions and problems, software troubleshooting, managerial reporting

needs, quarterly and annual tax returns, and coordination of new benefit

plans such as 401(k) and Section 125.

Education

Pursuing CEBS (Certified Employee Benefits Specialist) certification. 3

classes completed.

PHR (Professional in Human Resources) Certification awarded January 2001

BBA, General Business, Stephen F. Austin State University

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