Customer Service Manager

Robert Wayne Leister, CPP

***** ***** *** ****** *********, NC 28273 Phone: 704-***-**** Email:

*****.*******@*****.***

Career Goal: Payroll Manager / Payroll Supervisor / Payroll Analyst

Dedicated CPP with five years of experience auditing, processing multi-state payroll, and personnel

management. Skilled in developing, documenting, and implementing departmental processes and

procedures. Ten years of experience in public speaking, teaching/training, coaching, and

counseling. Computer skills include advanced proficiency in Microsoft Office, including Excel,

Outlook, Word, and Access.

Experience

Strategic Outsourcing, Inc – Charlotte, NC

Quality Assurance Supervisor, August 2008 to Present

Supervise a staff of 25 payroll specialists who process 22,000 payroll checks per week. Audit

for quality of payroll specialists’ work to ensure FLSA standards have been met and payroll

taxation calculated correctly. Perform performance reviews and maintain records for Senior

Management in regards to customer service and quality. Coordinate adjusted holiday payroll

schedules for over 1,000 clients. Create, process, and send direct deposit files to the

company’s banking institution. Fulfill the role of “back-up” trainer for the department’s Training

Coordinator.

Payroll Specialist, August 2005 to August 2008

Process multi-state payrolls, maintaining time and quality guidelines. Maintain quality

customer service to a large client base. Audit payroll to ensure tax and labor compliance.

Process paperwork with accuracy for salary adjustments, special payments, new

employee forms, and termination requests. Maintain all associated files in a timely

manner. Research, understand, and report on issues with clients and services provided

to those clients. Perform special projects as requested from supervisors.

ALLTEL Communications Charlotte, NC

Financial Services Specialist, September 2003 to August 2005

Answer incoming financial service calls. Research accounts, negotiate terms and help

resolve billing disputes preventing payment on the account. Access and update

customer accounts through computer based billing systems. Identify billing/service

issues. Determine when service suspensions and/or disconnects are appropriate and

initiate accordingly. Gain and maintain product/service knowledge, working knowledge of

telephony technology and industry updates. Other duties as assigned.

THe Salvation Army New Orleans, LA & Florence, AL

Business Manager, July 2000 to June 2003

Manage a staff of twenty employees. Plan, organize, and execute worship ministries. Oversee

the operations of various Thrift Stores in the area and Social Service efforts including men’s and

women’s shelters, family shelters, and distribution of donated and government monies for the

community. Handle public relations via different media sources. Handle and oversee personnel

needs. Organize fund raising efforts as well as maintain and manage the budget.

Education

Bachelor of Business Information Systems, to be obtained in May 2012

Indiana Wesleyan University – Marion, IN

Certified Payroll Professional, October 2009

American Payroll Association

Associate of Theology, July 2000 (Non-Accredited)

Evangeline Booth College – Atlanta, GA

• Study of Theology, Social Services, and Business Management

• Ordained and Commissioned as an Officer of The Salvation Army

Standard Teacher Diploma, July 2000

Evangelical Training Association – Wheaton, IL

Core Requirements/Music Education Major, June 1997

Jefferson Community College – Louisville, KY

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