Customer Service Administrative Assistant

** ******** *******

Whippany, NJ *****

973-***-****

**********@*****.***

Margaret A. Feeney

Administrative Assistant with years of experience providing top quality

administrative and customer service support composed under pressure,

solid sense of urgency, proven interpersonal skills, strong general office

skills, and client oriented self-starter seeks challenging position in a

dynamic environment.

1997-Present Millennium Respiratory Services, Whippany, NJ

Administrative Assistant/Patient Account Representative

. Handle all administrative aspects of office

. Process new patient referrals, verify insurance and obtain

required authorization

. Submit claims electronically and manually according to

insurance guidelines

. Compose correspondence in relation to denied and delinquent

claims

. Provide excellent customer service to patients, physicians

and other healthcare professionals

1995-1997 Corporate Mailings, Inc., Whippany, NJ

Clerical/Data Entry

. Clerical support and data entry for Direct Marketing Division

. Consistently exceeded weekly quotas and deadlines

1992-1995 Imperial Credit Industries, Inc., Parsippany, NJ

Secretary/Receptionist

. Provided administrative support to Vice President and loan

officers in all aspects of Mortgage Refinance Division

. Data entry of mortgage applications

. Provided customer service and channeled inquiries regarding

all aspects of mortgage banking industry to appropriate

personnel

1990-1992 Macy's Corporate, Cranford, NJ

Team Leader/Customer Service

. Supervised team of customer service representatives

. Expedited priority complaints for immediate resolution

. Responded to customer inquiries using various computer

applications to retrieve information

1982-1989 AT&T, Parsippany, NJ

Executive Secretary

. Provided all support services to Director of Organization

Development

. Travel arrangements, calendar maintenance, appointment

scheduling, correspondence and interfaced with all levels of

management

1974-1982 Irving Trust Co, New York, NY

Secretary

. Provided all support services to President and Vice President

of Equipment Financing Dept. including travel arrangements,

scheduling meetings/conferences and all correspondence.

Skills: Windows XP, MS Word, Outlook, Internet Explorer, CPR+ Billing

Software, Medforce Scan Software

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