Engineer Customer Service

Enclosed you will find my Preferences, Skill Set Chart, and Resume. At your

convenience, please take a few moments to review these documents. Please

contact me if you have need any additional information.

Employment Preferences

Date Available : August 1st 2010

Type - Rate : Permanent - $50K or Contract - $ 35 per hour

(Negotiable)

Contract Term : At least 6 Months with possible renewal options.

Travel : Minimal

Geography : Virginia Beach, VA

Interview Schedule : Flexible after 07/20/2010

Software Skill Set

Database Languages Skill Level Experience Last Year

In Years Used

Scale: 1 -

5

SQL Server - Transact 3.0 2 2010

Oracle - PL/SQL 3.5 12 2010

MS Access 2.0 1 2010

Ingres 3.0 5 2000

Sybase 3.0 1 1998

Programming Languages Skill Level Experience Last Year

In Years Used

Scale: 1 -

5

C 3.0 10 2008

Perl 2.5 5 2008

Group1/Doc1 (4.5) 4.0 6 2007

Microsoft Services Skill Level Experience Last Year

In Years Used

Scale: 1 - 5

SQL Server Integration 2.5 2 2010

Services

SQL Server Reporting 1.5 1 2010

Services

Operating Systems Skill Level Experience Last Year

In Years Used

Scale: 1 - 5

Windows - Various 3.5 8 2010

Versions

UNIX - AIX 3.5 2 2010

UNIX - Solaris 3.5 7 2008

UNIX - HP 3.5 3 2000

Vax VMS 3 7 2000

Configuration Skill Level Experience Last Year

Management In Years Used

Scale: 1 - 5

Unix RCS, SCCS 3.0 5 2008

Vax CMS, MMS 3.0 3 2000

Unix PVCS 1.5 1 1998

Thomas J Robelen Phone: (678) 469 - 0965

3809 Daiquiri Court Email: ******@*******.***

Virginia Beach, VA 23456

Objective : Analyst/Developer/Programmer - Full SDLC in a Windows/Unix

environment.

Summary : Two + years developing and maintaining Windows and Unix

applications using SSIS, Transact SQL,

Oracle SQL, and Unix Shell scripting in the Health Care information

industry.

Seven + years supporting batch and adhoc report generation

applications using 'C', Oracle,

Perl, and Unix shell scripting for a prominent consumer and business

credit information provider.

Four + years maintaining and developing cellular telephony Customer

Care and Billing Systems

(CABS) software used by national and international telecommunications

clients.

One + year maintaining and developing a customer care, financial

billing, and reporting system

for a company which provides Construction industry information across

the USA.

Two + years developing and maintaining environmental sampling and

radioactive analysis RDBMS

applications for a DOE nuclear waste processing and cleanup facility.

Five + years maintaining and developing simulation software and

hardware systems used to train

nuclear reactor control room operators.

SOFTWARE CAPABILITIES

Programming

DBMS : SQL (Oracle 10g, MS SQL Server -Transact, Sybase 11.0, MS Access)

Languages : 'C', Perl, Pitney Bowes - Doc1, Fortran, and Assembly.

Op. Sys. : Windows, Unix Shell Scripts, Vax/VMS Command Procedures.

Systems/Platforms

UNIX(HP/Solaris/AIX)

Windows (NT/2000/XP/7).

D.E.C. VAX platforms using VMS

PC Utilities

MS Office Products (Access, Excel, Visual Studio, Management Studio)

EMPLOYMENT HISTORY

07/2008 - 07/2010 : Vanguard Health Systems, Nashville Tennessee.

Database Analyst - Maintain and develop Oracle and Windows database

applications for 16 hospitals in 4 markets (New England, Chicago, San

Antonio, and Phoenix). Main responsibility - Unix/Oracle based application:

Avega Decision Support System. All other apps are done in a Windows

environment using Transact SQL, SSIS, and Batch files. Accomplishments -

Implementation, management, and support of Marketware (Physician

contact/meeting/follow-up) information database application across all

Vanguard markets.

09/2000 - 03/2008 : Equifax Information Services LLC, Alpharetta, Georgia.

Developer/Analyst - Development and support of various consumer credit

information applications. These involve: data file translation and

formatting, document creation/generation/transmission, customer service

interfaces, and APIs. Utilized Pitney Bowes - Doc1, Oracle SQL, C, Perl,

and Unix shell scripts, which included all phases of the SDLC.

Accomplishments - Complete reformatting of consumer Credit File and Credit

Score report that were mailed out to consumers and small businesses.

10/1999 - 07/2000 : SEMA Group Telecoms, Atlanta, Georgia.

Programmer/Analyst - Contracted to provide software development, support,

and maintenance of cellular telephony Customer Care and Billing database

applications. Languages used: 'C' with embedded Ingres SQL along with VMS

command procedures in a VAX cluster (Similar to dates 05/95 - 07/97 below).

One of the main projects consisted of converting a serial "Call Rating"

(billing) process into concurrent parallel processes to increase data

throughput and reduce processing time.

10/1998 - 09/1999 : Construction Market Data Group, Norcross Georgia

Application Programmer - CMDG provides the US construction industry

(architects, builders, suppliers, etc.) with current market information. I

was employed to maintain/enhance their customer care and billing system

RDBMS applications, Worked with management and end users to generate

functional specs in the development of new billing and reporting

applications. Programming involved using Ingres DBMS (vision, sql, abf,

reportwriter), MS Access, Shell scripts, and the 'C' and Perl languages

within an UNIX client/server environment.

Thomas J Robelen Phone: (678) 469 - 0965

3809 Daiquiri Court Email: ******@*******.***

Virginia Beach, VA 23456

EMPLOYMENT HISTORY - Continued

03/1998 - 09/1998 : Alltel Information Services, Atlanta, Georgia

Client/Server Analyst - Responsible for development, support, maintenance,

and documentation of the "Virtuoso II" Customer Care and Billing System

(CABS) software. This all in one system for: telephony, internet, PCS, and

paging, was written using 'C' and Sybase SQL in conjunction with HP Unix

Shell scripts in a client/server environment. My group was responsible for

maintaining/enhancing that portion of the Virtuoso II functionality which

performed the daily and cycle database data pull downs and uploads.

07/1997 - 03/1998 : Delta Technology, Atlanta, Georgia.

Software Engineer - Contracted by TRW Consulting Services to assist Delta

Technology with Year 2000 (Millennium) date compliance issues associated

with their various IT applications. This effort progressed through the

phases : inventory, assessment, migration planning, renovation, validation,

and implementation. All this was done employing the TRW BDM Smart2000

Methodology. I worked with subject matter experts on up through

departmental managers to gather information pertaining to their

applications. This information was then used for analysis and report

generation to upper management using Microsoft Office tools (Access, Excel,

and Word).

05/1995 - 07/1997 : SEMA Group Telecoms, Atlanta, Georgia.

Programmer/Analyst - Contracted to provide software development, support,

and maintenance of various cellular telephony Customer Care and Billing

database applications. Programming : Ingres SQL with embedded 'C' and

Fortran languages on a VAX mainframe platform. This also involved all

phases of the software lifecycle from reviewing functional specifications

to unit testing.

03/1993 - 05/1995 : WESTINGHOUSE/DOE - SAVANNAH RIVER SITE, Aiken, South

Carolina.

Software Engineer - Provided software development, support, and maintenance

of various air, water, and soil sample database applications. This

encompassed six applications with three databases all utilizing Ingres DBMS

SQL with embedded 'C' and Fortran language code across a LAN using DECnet

protocols on VAX platforms.

06/1987 - 03/1993 : WESTINGHOUSE/DOE - SAVANNAH RIVER SITE, Aiken, South

Carolina.

Simulation Systems Engineer - Responsibilities included maintenance,

modification, installation, and testing of software and hardware systems

used to train nuclear reactor control room operators. The real time

simulation system utilized Fortran, 'C', and Assembly languages on an

ENCORE Mainframe platform Accomplishments : Software development and

hardware interfacing of Nuclear Reactor Remote Monitoring and Control

System, as well as, integration of a laserdisc based multi camera display

application into the simulation system. The hardware aspect involved

maintaining an I/O system containing over 9000 analog and digital I/O

points used to manipulate control room displays and monitoring equipment

10/1981 - 03/1982 : DORNE AND MARGOLIN AVIATION PRODUCTS, Bohemia, New

York.

Calibration Technician - I troubleshot, repaired, inspected, and calibrated

various equipment (Oscilloscopes, Waveguides, Signal Generators, etc.) used

to test and calibrate aircraft voice and data communication antennas.

09/1977 - 09/1981 : UNITED STATES AIR FORCE, Biloxi MS., Tampa FL.,

Keflavik Iceland.

Avionics Communication Specialist - Duties: installation, maintenance, and

periodic inspection of communications equipment (intercoms, transceivers,

and emergency transmitters) along with associated power sources for F4

fighter aircraft and helicopters.

EDUCATION INFORMATION

Bachelor of Science - Computer Engineering, 1987, Capitol College, Laurel,

Maryland.

Associate of Arts - Electronics Engineering, 1984, Lincoln Technical

Institute, Allentown, Pennsylvania.

CAREER INTERESTS

Short Term - Expansion of my database analyst/programmer capabilities.

Long Term - Progression toward reporting services programmer using SSRS and

Crystal Reports.

Contact this candidate