Customer Service High School

Georgene R. Carroll

*** ***** ******

PO Box ****

Delaware, Ohio 43015 740-***-****

********@*****.***

Data Entry / Office Assistant

Detail oriented professional committed to efficiency and thoroughness.

Professional in work habits and appearance. Works equally well as a team

member or individually.

Core Strengths

. Organized

. Records Management

. Knowledge of various Office Equipment

. Microsoft Office Word and Excel

. File System Maintenance

. Results Oriented

. Good Communication Skills

. Customer Service Skills

. Excellent Verifiable Attendance and Punctuality

Professional Experience

JP Morgan Chase Columbus, Ohio

Delinquent Check Control Specialist 1999 to 2010

. Trained new employees

. Prepared and completed return letters

. Maintained vault database

. Researched and reviewed new bankruptcy cases

. Communicated with attorneys on a daily basis to ensure proper and

complete processing of referral packages

. Coordinated with various default specialist to ensure timely and

accurate handling of referrals

. Corrected and researched misidentified checks

. Processed debtor and trustee payments

. Processed None Sufficient Funds and stop payments

. Completed master spread sheet

. Provided administrative support to Chase default specialist

. Prepared bankruptcy data sheets

. Processed proof of claims and motion for relief referrals.

Education

Lakeview High School Chicago Illinois

High School Diploma

JP Morgan Chase Columbus, Ohio

In House Training Mortgage Banking Certification

In House training Professional Development Courses

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