Customer Service Representative

Location:

Posted:

August 19, 2010

Janice Bailey

Camden, NJ 08105

****.*******@*****.***

Objective: Customer Service Representative

Communication & People Skills

. Give full attention to what other people are saying, taking time to

understand the points being made, asking questions, and not

interrupting at inappropriate times.

. Cooperatively work with others to produce and deliver required work.

Technical Skills

. Software-Microsoft Word & Excel

Education & Certificates

Camden County College, Cherry Hill, NJ, 2010

. Microsoft Desktop Support Technician, A+, Network + certificates

Work History

Harte-Hanks, Cherry Hill, NJ, 2005-2006

Insurance Sales Agent

. Interviewed prospective clients to obtain data about their needs, to

be insured.

. Explained features, advantages and disadvantages of policies to

promote sale of insurance plans.

Colonial Penn Life Insurance, Philadelphia, PA, 2003-2005

Sales/Service Representative

. Handled high volume inbound and outbound sales and service calls

Commerce National Insurance, 2000-2003

Assistant Customer Service Representative

. Recorded new insurance polices.

. Reviewed and verified data on insurance applications and insurance

policies.

. Collected premiums and issued receipts.

. Handled incoming calls.

Commerce Bank, 1998-2000

Call Center Representative

. Conferred with customers by telephone to explain products and

services.

. Referred unresolved customer grievances to designated department for

further investigation.