Health Insurance Part Time

Connie M. Biccum * Ida Maybee Rd., Monroe, MI ****2

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********@*****.*** . Home 734-***-****

Librarian

Summary

Professional Librarian with many years of experience working in a Library

setting. Have experience in Reference, Interlibrary Loan, and Serials.

Adept at multi-tasking.

Experience

Trowbridge Financial Services, Monroe, MI 48161 2009 - Present

Clerk - Part Time

Answer phones, help put together health insurance quotes for clients, and

help clients with their health insurance claims.

St. Joseph Mercy Hospital, Ann Arbor, MI 48106 2004 - 2008

Librarian - Full time

Divided my time between the Riecker Memorial Library (Medical Library) and

the Health Information Library (Patient Library).

Responsibilities in the Health Information Library included answering

reference questions, by phone, email, or in person using the materials and

databases available in both libraries. Oversaw a small book shop located

in the library and maintained the appropriate sale records. Recommended

books for purchase. Supervised the purchasing process for books and

pamphlets. Manned a booth for the Breast Health Expo. Trained, supervised

and scheduled the volunteer staff. General circulation activities - check

in/out, renewal, placing holds and reserves, inputting and updating patron

records. Familiar with Microsoft Word, Excel, Groupwise, Ovid, Gale

databases, CINAHL, Medline, MedlinePlus, QuickDoc, Docline, OCLC

Firstsearch.

Responsibilities in the Medical Library included providing serials

management for the departments in the St. Joseph Mercy Health System. Back-

up researcher for Medical Librarian. Responsible for all aspects of

interlibrary loan - received, verified, requested, receipted, and confirmed

delivery of outgoing requests, and received, pulled, copied, maintained

records, and sent out requests from other libraries via mail, fax, or

email, using OCLC FirstSearch and QuickDoc with Docline. Staffed

information desk. General circulation activities. Monitored library email

- either answering the request or sending it to the appropriate staff

person. Responsible for overdues for both libraries.

St. Joseph Mercy Hospital, Ann Arbor, MI 48106 1995 - 2004

Librarian - Part time

Responsibilities in the Health Information Library included answering

reference questions, by phone, email, or in person using the materials and

databases available in both libraries. Oversaw a small book shop located

in the library and maintained the appropriate sale records. Recommended

books for purchase. Supervised the purchasing process for books and

pamphlets. Trained, supervised and scheduled the volunteer staff. General

circulation activities - check in/out, renewal, placing holds and reserves,

inputting and updating patron records.

St. Joseph Mercy Hospital, Ann Arbor, MI 48106 1995 - 2004

Library Technical Assistant - Part time

Responsibilities included serials management, interlibrary loan using the

databases OCLC and QuickDoc with Docline. Assist patrons with library

equipment, help patron locate materials, manage overdues.

St. Joseph Mercy Hospital, Ann Arbor, MI 48106 1994 - 1995

Library Technical Assistant - Full time

Responsibilities included covering the Information desk, helping patrons

locate materials, picking up mail, serials management - check in journals,

file claims, send to bindery and management of yearly renewal, filling

interlibrary loan requests - both incoming and out-going, answers phone

queries or refers to appropriate person.

Monroe County Library System - Maybee Branch, Maybee, MI 48159 1988 -

1994

Page

Responsibilities included shelving books, emptying dropbox, working on

bulletin boards, checking in and out materials, typing cards.

Monroe County Library System - Ellis Branch, Monroe, MI 48161 1990 -

1994

Page

Responsibilities included emptying dropbox, shifting, shelving materials

including government documents.

Monroe County Library System - Maybee Branch, Maybee, MI 48159 1986 -

1995

Substitute Librarian

Responsibilities included answering reference questions in person and by

phone, filling requests, conducting storytime, checking in and out

materials, and shelving books.

Monroe County Library System, Dorsch Branch, Monroe, MI 48161 1985 - 1986

Children's Librarian

Planned and implemented storytime, weeded and ordered books, checked in and

out materials, answered patron questions.

Dundee Community Schools, Dundee, MI 48131 1985

Substitute Elementary Librarian

Taught library classes, cataloged incoming books, supervised high school

students.

Education

Masters, Library & Information Science 1994

Wayne State University, Detroit, MI 48202

Bachelor of Science, Library Science 1984

Eastern Michigan University, Ypsilanti, MI 48197

Monroe County Community College, Monroe, MI 48161

H.S. Diploma 1980

Dundee Community Schools, Dundee, MI 48131

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