High School Technician

JASON A. ADAM

**** ******, *******, ** ***** - 248-***-****

*****@*********.***

Professional Synopsis

Over 14 years, I have steadily and progressively worked through many roles

in the Information Technology field, starting as a computer repair

technician, and working my way to my current role as the Operational Site

IT Manager and Technical Lead for Xerox Corporations largest production

site worldwide. Through dedication, consistent proven results and a

positive and personable demeanor, I have established strong working and

trusting relationships with my customers. Working to both remediate

immediate operational issues that arise in a high availability production

environment, and forecast future needs to provide appropriate solutions

that are both efficient and cost effective, I have consistently raised the

bar for operational efficiency, and exceeded customer and team

expectations.

Specific Areas of Expertise

Strategic IT Planning Industry and Customer Specific Standards

Systems Integration and Administration Compliance

Program/Project Management Business Operations

Change Management Risk Assessment

Cost Control Fault Tolerance and Disaster Recovery

Network Engineering and Operations Productivity Improvement

Logical and Analytical Problem Solving Team Management

Mentoring and Coaching

Professional Work Experience

HEWLETT PACKARD (Previously ELECTRONIC DATA SYSTEMS/EDS) May 2000 -

Present

Operational Site IT Manager and Technical Lead - Xerox GPDIC - Madison Heights,

MI (January 2003 - Present)

. Worked with customer to design, implement, and manage all aspects of an

IT environment from inception to its current mid sized(100+ workstation /

12 Server) two shift production environment, including a complete site

move.

. Automated and implemented fault tolerance and disaster recover systems

and standards for all servers and infrastructure including redundant power

and hardware solutions, automatic fault notification, remote access, and

automatic systems shutdown and restart.

. Primary customer contact participating in regular weekly operational,

planning, and performance review meetings.

. Work with customer and internal team to anticipate growth and plan future

hardware, software, and compliance needs.

. Responsible for zero downtime operation, security and virus protection on

servers and workstations, daily server tape backups and restores,

break\fix issues, Active Directory and DHCP administration, creating and

maintaining custom workstation and server builds, server monitoring,

hardware upgrades and installs, hardware and software refresh projects,

physical LAN management and security.

. Work with hardware, software, and service vendors to keep hardware

maintenance agreements and software licensing up to date, and arrange

offsite media storage.

. Developed documentation detailing all site IT processes and procedures

for GAD QMS compliance.

. Responsible for managing local IT staff coverage and operational task

assignments for site including off hours and maintenance window support,

as well as coordination during staff vacations and holidays.

. Worked extensively with customer and HP/EDS management team in re-writing

contact guidelines and establishing SLA's for a successful multi-year

multi-million dollar contact renewal between HP/EDS and Xerox in 2009.

Network Administrator - GM Online Program - Pontiac, MI (May 2000 - January

2003)

. Technical Lead for onsite incident management and resolution for a 1000

workstation site.

. Managed tape backup / restore, and arranged offsite storage for all

servers onsite.

. Completed customer IT Move/Add/Change requests.

. Implemented and administered a NT 4.0 / AutoCAD domain environment.

. Migrated over 1000 users and workstations to a Windows 95 based platform.

. Documented processes and procedures for ISO compliance.

ENTERPRISE SITE HOSTING - www.enterprisesitehosting.com March 2009 -

Present

Owner and Web Designer

. Own and operate a small web design and hosting company focusing on

providing simple, clean, and affordable websites to small business owners

and independent contractors.

. Designed and maintain sites utilizing HTML, XHTML, and PHP.

. Intermediate knowledge and proficiency with Adobe Dreamweaver 8 and Adobe

Photoshop.

O/E SYSTEMS - Troy, MI May 1998 - May

2000

Network Administrator - EDS / GM Online Y2K Compliance Support

. Onsite incident management and resolution for a 1000 workstation customer

site.

. Completed customer IT Move/Add/Change requests.

. Hired Direct by EDS in May 2000.

Field Service Technician - Michcon Y2K Compliance Rollout

. Onsite deployment, configuration and testing, and troubleshooting of new

and refurbished customer owned equipment in 40 branches statewide.

. Deployment of OS and software upgrades on existing hardware.

Field Service Technician \ Install Team Lead - Comerica Bank Y2K Compliance

Rollout

. Onsite installation, configuration, and testing of both new and

refurbished computer systems and peripherals in three hundred bank

branches statewide.

. Troubleshooting and resolving and computer or LAN problems/conflicts that

occurred during setup.

. Inventory and documentation / data entry of all equipment being installed

and removed from location.

. Develop processes and standards documentation for project.

. Responsible for arranging hotel and meal accommodations and expenses for

install support team.

Integration Technician and Team Lead - GMAC Rollout and Meijer Rollout

. Verifying that items pulled from warehouse correspond with purchase

order.

. Monitor integration process and update sales stall and project managers

with status or issues.

. Refurbishing(cleaning internal and external), upgrading(replacing RAM,

hard drive, and NIC card), configuring, and testing systems, monitors, and

peripherals.

. Configuring and testing new systems, monitors, and peripherals.

. Completing and processing all required paperwork including

Standard Technician Job Sheets, Serial Number Sheets, Individual

Machine Quality Assurance Sheets, RMA Sheets, and MIF(Marketing

Information Failure) Sheets, when applicable.

. Setting up Hewlett Packard printers for use on LAN

. Palletizing or speed-packing systems for shipping.

Romeo Computer Company - Romeo, MI November 1996 - May

1998

Computer Technician

. Field Service and In-house service coordination.

. Custom server and workstation builds, upgrades, and repairs.

. Onsite network cabling and system/LAN setup.

Computer Expertise

Software / Operating Systems

. Fluent in DOS, Microsoft Windows 3.1, Windows 95, 98, XP, NT, Windows NT

Server, and Windows 2000/2003 Server.

. Experience and Training in VMWare and Microsoft Virtual Machine.

. Advanced College Level Training in MS Office Applications.

. Experience in Microsoft WSUS, MacAfee Auto-update Architect, BrightStor

Arcserve, and Legato Co-Standby Sever Advanced.

. Experience writing Batch Files, Scripts, and HTML coding.

Hardware

. Fourteen years experience in PC / Server assembly, upgrades, and

troubleshooting.

. Nine years experience in CATV / CCTV / LAN / Phone Systems installation

. Experience in component level circuitry, assembly, troubleshooting, and

repair

. Cisco Training on Interconnecting Cisco Network Devices

Certifications Received

. Microsoft MCSE+I(4.0), Microsoft MCP+I, Microsoft MCP.

. Comptia A+ Computer Service Technicien Certification.

. Comptia Network+ Certification.

. IBM Mobile Systems, Desktop Systems, PC Architecture, Netfinity Server,

and IBM Warranty Certifications.

. Hewlett Packard LaserJet Basics Certification

. 1997 Romeo High School Electronics Department Scholarship

Education

1999 CompuLearn Graduate Southfield, MI

M.C.S.E + I Curriculum

1997-1998 Macomb Community College Macomb, MI

Business Management/Marketing Curriculum

1997 Honors Graduate Romeo High School Romeo, MI

College Prep Curriculum

Community

2000 - Current - Romeo Community Schools - Career and Technical Education

Program Curriculum Advisory Committee -

Advise on and approve curriculum for High School Electronic and Computer

classes for Romeo Community Schools.

2000 - Current - Detroit Area Steelheaders - Conservation\Sportsman's Club

- President 2006 - 2008, Director 2003 - Current.

Responsible for the operation of a 200+ member 501c charitable

organization promoting and protecting the Great Lakes Fisheries.

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