Customer Service Support

Heather R. Brant, AA, AS

**** ****** ***** ***** ********, Fl 33922

239-***-**** + *******@*****.****.***

EDUCATION

Florida Gulf Coast University, Fort Myers, FL

Pursuing a Bachelors of Science Degree in Legal Studies

Expected Fall 2010

Current GPA 3.7

Edison State College, Fort Myers, FL

Fall 2008

Associates Degree with an emphasis in Paralegal Studies

American-Bar-Association Approved Program

RELATED EXPERIENCE

Guardian Ad Litem Program, 20th Judicial Circuit, Paralegal Intern, Fort

Myers, FL Summer 2010

Assisted in advocating for the best interests of children for dependency

proceedings: shelter, arraignment, adjudicatory, disposition, case plan

approval, judicial review, permanency, and termination of parental rights.

. Researched on Westlaw, at a minimum, for answers to legal inquiry and was

a contribution to hearings.

. Drafted a pleading and notices, orders, and motions and were a

contribution to hearings.

. Chronologically organized supervising attorney's case file for trial

preparation.

. Familiarized with Chapter 39, Florida Statutes and, for a period of two

days, Pro-Bono Attorney Manual.

Lee County Clerk of Circuit Court, Deputy and Student Clerk, Intern, Fort

Myers, FL Fall 2007-2009

Represented Lee County's Clerk of Circuit Court, Charlie Green, as a record

keeper.

. Prepared correspondence: wrote letter requests to customers.

. Computed support payments; credited and debited case accounts; initiated

payment histories.

. Searched and identified information for attorney workers' compensation

requests.

. Verified daily court filings for accuracy and initiated the appropriate

steps to correct any found errors.

. Monitored unit's Vital Records Control Storage and formulated an excel

spreadsheet to keep record.

. Located, copied, and certified notices, pleadings, orders, and payment

histories.

. Issued summonses and supplemental summonses.

. Recorded and entered data using a UNIX based system and Odyssey.

. Ordered new barcode scanning sheets and allocated to department clerks.

. Chronologically filed and scanned civil division's daily, weekly, and

monthly court filings.

. Created administrative support, paternity, and child support case files.

. Trained three employees on how to locate a family support filing for copy-

work purposes.

. Aided supervisor with entering memos in UNIX based system. Formulated

table of contents in Microsoft Word for documentation that outlined this

and served as a device in recognition of error and later promoted

correction.

OTHER WORK EXPERIENES

Partners In Care-Together For Kids, PIC-PAL Volunteer, Lee County Areas, FL

July 2010

Winn-Dixie Supermarket, Cashier, Customer Service, Fort Myers, FL

Fall 2005-2008

HONORS AND ACTIVITES

. Deans List (consecutively)

. Paralegal Club Awards: Member of the Year and Most Committed

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