Customer Service Manager

Jennifer N. Braley

*** ****** ***** ****

Cincinnati, OH 45238

513-***-****

***************@*****.***

Education______________________________________________________

May 2005 Xavier University

Cincinnati, OH

Bachelor of Science in Psychology

. Cumulative GPA: 3.5/4.0

. Dean's List, 5 Semesters

. Cum Laude graduate

Experience_____________________________________________________

July 2009 - Present Adecco/Fifth Third Processing

Solutions Cincinnati, OH

Temporary Assignment-Network Adjustment Representative

. Research and process incoming adjustment requests from merchants

and financial institutions.

. Process Issuer & Acquirer Exception Reports for NYCE network on

5/3 Mainframe (Bluezone).

. Assist team with special projects.

. Data Entry

January 2007 - May 2008 Health Alliance of Greater Cincinnati

Cincinnati, OH

Patient Access Representative - Admitting & Registration

. Called and interviewed patients to obtain relevant registration

information.

. Assisted patients with inquiries regarding upcoming appointments.

. Researched missing patient information to ensure complete

records.

. Maintained HIPAA confidentiality guidelines.

June 2005 - May 2006 DNA Diagnostics Center

Fairfield, OH

Laboratory Technician - Specimen Login

. Prepared and logged specimens into Filemaker Pro for DNA

analysis.

. Prioritized and sorted incoming packages containing specimens.

. Reviewed and proofread completed paternity cases.

. Appointed as lead on detection cases.

. Assisted other teams with special projects.

August 2001 - May 2005 Xavier University Mailing Services

Cincinnati, OH

Assistant Student Manager - Work Study

. Provided prompt and precise customer service.

. Sold mailing supplies and prepared parcels for outgoing mail.

. Distributed student and faculty mail and parcels.

. Aided in creating student identification cards in the ALL-Card

Center.

. Aided in training of new hires.

Accomplishments________________________________________________

Awarded four-year Presidential Scholarship from Xavier University, Inductee

of Psi Chi National Honor Society in Psychology.

Computer Skills_________________________________________________

MS Word, Excel, PowerPoint, Outlook, Bluezone Mainframe, Filemaker Pro,

Internet Explorer, IDX, Chartmaxx, Lastword, Groupwise, SPSS, 10-Key,

60wpm.

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