Project Manager Engineer

THOMAS ZACCARIO

** ***** ***** ***** ***** 917-***-****

Old Bridge, New Jersey Email:

***** *********@*****.***

Reporting Analyst . Project Manager

Skilled professional with 12 years of experience, possessing excellent

organizational, time management and multi-tasking skills as well as the

ability to adapt to new procedures, products and technologies.

Software Expertise:

Microsoft Office (2000, 2003, 2007): Advanced knowledge of Excel, Access,

Word, Project, PowerPoint

Database Management Systems: Business Objects, Crystal Reports, Microsoft

Access, Basic SQL

Highlights of Achievements:

Artech Information Systems (Consulting for AT&T)

January 2008 - Present

Reporting Analyst Project Manager

Middletown, NJ

Develop reporting and metrics for senior management using advanced

knowledge of database tools

. Project managing special migration effort to maintain service in areas

where the FCC licenses are expiring

. Create and distribute 15 Monthly and Weekly recurring reports

. Host daily conference calls with the production team to monitor

current migrations

. Create various Ad-hoc reports weekly for peers and management team

. Designed custom reports to track team performance for senior

management on a monthly basis

. Identify circuits that have deviated from the process by performing

weekly analysis reports

. Issue and track reimbursement payments to customers for the costs

incurred during the migration

Telcordia Technologies/Hosted Solutions

April 2007 - December 2007

NOC Engineer

Piscataway, NJ

Supported 3 Wireless solutions and 14 clients, providing wireless

coverage across the globe

. Performed system administration in wireless pre-paid and post-paid

calling systems

. Monitored and troubleshot issues for hosted customers while assuring

company Service Level Agreements were met

. Programmed and tested all services prior to launch

. Worked alongside developers to proactively determine any break downs

in the network

. Performed software upgrades and patches for all equipment that fell

under NOC responsibility

Information Strategies Group Inc.

June 2004 - April 2007

Inventory Manager

Parsippany, NJ

Lead a staff of 8 inventory analysts through daily operations

. Generated monthly trend reports used for internal reporting

. Held weekly status calls with our clients

. Developed and implemented inventory controls

. Provided WebEx demonstrations to the clients

. Independently discovered a $10,000 billing error which resulted in a

credit to our client

Team Staff Inc. (Consulting for Radianz Inc.)

December 2002 - August 2003

Client Provisioner

Nutley, NJ

Worked alongside Project Managers and Engineers to ensure orders were

handled in a timely manner

. Placed and Tracked orders with various vendors, and kept an up to date

status log

. Worked with vendors on opening and tracking trouble tickets for circuit

outages

. Participated on the taskforce which closed out all remaining 2002 orders

AT&T Local Network Services April

2001 - June 2002

Circuit and Facility Engineer

Staten Island, NY

Interfaced daily with Engineering, Network Planning, City Operations and

Project Managers

. Provisioned DS1 and DS0 circuits and facilities within the LNS network

. Actively participated on the WTC disaster recovery team

. Managed daily provisioning reports as well as weekly backlog and

escalation reports

Edge Connections Inc. July 2000

- April 2001

Customer Network Technician

New York, NY

Installed service to over 100 customers throughout Manhattan and Brooklyn

. Recipient of the Edge Elite Award for superior performance in 2000

. Designed and Maintained a Customer Information Database

. Sketched out site surveys for equipment installation

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