Manager Quality

Michael K. Christophel

**** ****** ***, **********, ** 37814 423-***-**** home 423-***-****

cell ************@*********.***

LinkedIn Public Profile: www.linkedin.com/pub/michael-

christophel/b/352/291

Quality Manager

ASQ certified quality manager with proven ability to achieve significant

cost savings and productivity improvements using cross-functional teams.

Led deployment and upgrade of quality systems. Applied advanced subject

matter knowledge and independent judgment to drive continuous improvement

in multi-tasking environment.

. Attention to detail and strong analytical skills

. Strong statistics and technical background

. Effective root cause analysis and change management

Key Skills: Statistical analysis, Six Sigma (DMAIC), Design of Experiments

(DOE), gage repeatability and reproducibility (R&R), tracking key

performance indicators. Problem-solving, strategic thinking, root cause

analysis, continuous improvement, process auditing. Team-work, decision

making, self-motivated, action oriented. Supplier qualification, customer

complaint investigation and correction. Effective written and oral

communication. Skillful use of computers including Minitab (statistical

analysis), Design-Expert (DOE), Word, Excel, PowerPoint, and Access.

Skillful use of lab equipment including infrared (FTIR), gas chromatography

(GC), and thermo-mechanical analyzer (TMA). Experienced with plastics

manufacturing processes including extrusion, calendering, laminating,

coating, drying, cutting, testing, and curing.

Selected Achievements

Raw Material Cost Reduction. Six Sigma Green Belt and Black Belt training

used to complete demonstration project which reduced raw material costs by

$200,000 per year. Conducted trials on new backing films which saved over

$200,000 per year.

Improved process monitoring. Set up FTIR analysis tool to provide more

consistent control of urethane reaction, saving $50,000 per year.

Process Improvement. Implemented coating process step to reduce yield

losses, saving $300,000 per year. TMA testing demonstrated effect of

process temperature and tension on product properties and paved way for

qualifying new backing films.

Quality Management System. Brought ISO system back from brink of failure.

Led successful upgrade and simplification of quality management system to

ISO 9001:2000.

Career History

Quality Manager, Betts USA, December 2008 to May 2009. Investigated

defective tubes for toothpaste manufacturing plant and provided improved

root cause analysis for these defects. Updated inspection equipment and

standard operating procedures for testing tubes. Documented operational

qualifications and performance qualifications for tube-making lines.

Worked with supplier to resolve quality problems on incoming materials.

Quality Engineer/Process Specialist, MacDermid (formerly Polyfibron

Technologies, W.R. Grace, Uniroyal Plastics), April 2005 to April 2008.

Worked on interdisciplinary product/process improvement teams. Set up test

program for new equipment (e.g. TMA) used to establish optimal process

settings for new raw materials and products. Investigated potential new

process and test equipment. Performed gage R&R studies on key test

equipment.

Quality Improvement Manager/Chemist, MacDermid (formerly Polyfibron

Technologies, W.R. Grace, Uniroyal Plastics), Nov. 1995 to April 2005.

Managed QC lab and oversaw functioning of quality management system.

Supervised 5 lab technicians and ISO coordinator. Performed annual reviews

of staff and mentored them to increase their effectiveness. Determined

staffing and budgetary requirements for effective operation of the QC lab.

Applied root cause analysis and process troubleshooting methods through

product and process improvement projects within quality and production

areas. Served as lead technical authority in the plant. Wrote raw

material specifications, product specifications, and laboratory work

instructions. Created data collection tools for statistical process

control (SPC).

Senior Process Chemist/Quality Supervisor/Process Engineer, Polyfibron

Technologies (formerly W.R. Grace, Uniroyal Plastics), April 1985 to Nov.

1995. Oversaw the operation of the QC lab. Supervised 1 to 3 lab

technicians. Assessed work load and recommended staffing level increases

as business and testing needs grew. Monitored product quality. Conducted

process improvement trials, and vendor qualification trials. Worked on

extrusion line equipment upgrades. Investigated and verified customer

complaints. Updated and revised QC procedures, product formulas, and raw

material specifications.

Education and Professional Affiliations

. University of Massachusetts, Amherst, MA 2004: M.S. in Engineering

Management. GPA 3.75 (A=4)

. Purdue University, West Lafayette, IN 1980: B.S. in Chemical

Engineering. GPA 5.65 (A=6)

. Quality America, 2004 completed Six Sigma Green Belt and Black Belt

training

. ASQ Certification: Certification as Manager of Quality/Organizational

Excellence (CMQ/OE) since March 1999 through American Society for

Quality. Renewed 2002, 2005, and 2008.

. Current senior member of American Society for Quality and member of

American Chemical Society

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