Customer Service Executive

Christina Worner-Utsler

***** **** ***** *****

Aurora, CO 80015

Phone: 303-***-****

E-mail: ***************@*****.***

OBJECTIVE:

To obtain an administrative position.

SUMMARY:

Professional Skills:

Excellent problem solving skills. High level of organizational skills,

proven ability to keep track of numerous details to ensure follow up, and

ability to multi-task. Good interpersonal skills, honest, diplomatic,

and very resourceful. Excellent internal and external customer

relationship management skills. Attention to detail and prompt. Able to

work independently and within a team. Experienced with vendor and client

relations and purchasing. Extensive experience with research.

Experience with negotiation and assisting in mediation. Able to handle

sensitive information and maintain confidentiality in regards to all

matters. Good written and oral communication skills. Verification of

data. Ability to conduct individual and group trainings to explain

subject matter to others with varying ability and educational levels.

Basic bookkeeping. Proven ability to develop and maintain information

systems (paper and electronic). Understanding of project management and

time management. Ability to interpret and explain complex rules,

regulations, policies, procedures, and guidelines. Ability to make sound

decisions and use good judgment. Data base customization, maintenance

and upkeep, data entry. Compose and type correspondence. Call screening.

Photocopying, binding, mass mail, and distribution. Possession of valid

driver's license. Preparation of complex court exhibits and

presentations. Basic website updates and maintenance. Proofreading for

style and content. Desktop Publishing, spreadsheets, scanning of

documents, artwork and photos. Experience hiring, budgeting, assigning

work, directing, and scheduling contractors. Assisted in the development

of administrative and technology procedures and policies. Able to work

independently for extended periods of time. Sort, distributed, and

screen incoming mail. Previous background in Graphic Design work.

Current Notary Public - State of Colorado.

Technical Skills:

Software: MS Office Suite 2003, some 2007 (Access, Excel, Outlook,

PowerPoint, Word, Publisher, Project, Visio), Windows XP, some Vista,

QuarkXPress, Basic Photoshop, Advanced Illustrator, PageMaker, Basic

InDesign, Basic Dreamweaver, Basic Flash, Basic Fireworks, Advanced

Acrobat, FrontPage, Basic HTML, Basic CSS, Basic QuickBooks, extensive

internet research, Advanced CIL Suite, Intermediate Salesforce.com and

intermediate SurveyMoneky.

Good understanding of technology including basic computer repair,

document and art scanning, computer peripherals, office equipment, basic

networking, maintenance, databases including customization.

EDUCATION:

Associates; Computer Graphic Design; Platt College

Training:

Self Study: Microsoft Office Specialist

Expected Certification Date January 10

Teaming for Technology Colorado

Developing a Project Plan, Hands-on Introduction to Installing and

Configuring Drupal

February 09

New Horizons Computer Learning Center

Office Productivity Club, Internet Club, Accounting, Business Writing

Graduation May 07

EXPERIENCE:

05/2008-Current: Executive Assistant/Technology Coordinator

Colorado Cross-Disability Coalition

Provided extensive administrative support and organizational support for

Executive Director for more efficient case management, project management

and implementation; including scheduling and arranging meetings, meeting

preparation, calendar, development of grids and other tools for Executive

Director to keep track of multiple projects, and programs. Screened

calls. Served as an intermediary between clients and Executive Director.

Kept files and materials for Executive Director's various projects

organized. Tracked and organized the Executive Directors contacts.

Composed and typed correspondence to clients, outside agencies and

various contacts. Assisted in the development of policies regarding

technology and administrative procedure. Worked independently for

extended periods of time.

Greeted clients and guests in front lobby and answered phones. Assisted

clients and guests with various tasks. Provided information, resources

and research for clients. Successfully provided a high level of customer

service for difficult clients. Screened, sorted and distributed incoming

mail. Coordinated outgoing mailings.

Created and maintained internal information and filing systems to

coordinate and keep information (paper and electronic) accessible and

available to staff and volunteers on a need to know basis; including but

not limited to client files, board minutes, board documents, training

materials, office materials, personnel files, computer information,

contracts, financial records, files regarding office equipment, funding

and grants, licenses and IRS documentation. Updated information as

needed and distributed updates accordingly.

Coordinated technology for staff and volunteers, implemented technology

plan and ensured that the organization had the best functioning

technology that could be afforded and that users operated technology

resources properly and efficiently. Monitor all computers for overall

health, backup, etc. Perform preventative maintenance as appropriate.

Provided technical support to staff and volunteers for PC's, peripherals,

databases, and Microsoft software. Management of Peer to Peer network.

Deployed all hardware and software upgrades. Email and listserv

administration. Researched technology solutions and made periodic

recommendations to Executive Director. Updated and maintained website.

Customized and successfully deployed Salesforce.com Nonprofit CRM

database to track grants and gifts as well as organizational, business

and individual members. Customized and successfully deployed CIL Suite

to track client cases. Trained staff and volunteers to use

Salesforce.com and CIL Suite databases. Worked extensively with Advocacy

Coordinator, Development Director and Executive Director to ensure

organization's needs were met in regards to database customization.

Performed uploads and data entry as needed.

Hired and coordinated on-site and off-site contractors to assist with

technology projects; stayed within budget while meeting deadlines.

Negotiated prices with vendors to stay within budget and meet

organization's primary objectives for each project. Supervised on-site

contractors.

Supervised intern; art directed logo and stationary. Coordinated,

trained and supervised volunteers.

10/2007-05/2008: Executive Assistant Intern

Colorado Cross-Disability Coalition

Organized front office. Assisted Operation's Manager, Executive Director

and Board Members with various projects and committees.

06/2000-05/2008: Volunteer Administrative Assistant/Advocate

Donna Sablan, Independent Education Advocate

Provided extensive administrative, operational and organizational support

for the Educational Director for more efficient case management.

Scheduled and arranged meetings. Extensive research of policies for

various governmental and private agencies. Research on various

psychological, medical and education protocols. Research of Colorado

Revised Statutes and Federal Statutes. Reported to Educational Director,

regarding various laws and possible impact on specific cases.

Composed and typed correspondence to clients, outside agencies and

various contacts. Preparation of complex court exhibits. Assisted with

negotiation and mediation between clients and various government and

private agencies. Maintained strict confidentiality regarding clients,

agencies and pending cases. Maintained good working relationships with

people from all professional levels and backgrounds. Worked

independently for extended periods of time.

06/1999-06/2000: Graphic Artist

BSM&R

Design: production and layout, logos, ads, flyers, pamphlets and

marketing materials for various external agency clients. Computer

Illustration for client ads and illustrations. Prepress: traditional

(offset) printing, screen printing and digital applications. Maintain

Photo and File Archives. Helped organize naming and file conventions and

back up of files. Proofreading for style and content. Photo Correction

and Photo Manipulation: cleaning up photos and adding client logos to

static images. Technical Support: internal and external clients for

printing, working across platforms and last minute off site changes.

Worked closely with agency principals, clients and vendors on various

projects to ensure quality of final product. Marketing support:

errands, stuffing envelopes for mailings.

06/1998-06/1999: Graphic Artist

Gates Rubber Company

Production and layout of type and art for mass production rubber products

- as well as containers for products. Computer Illustration for client

ads. Film output and processing: produced film on film processor from

computer files, maintenance and cleaning of film processor. Prepress for

traditional (offset) printing and screen printing. Proofreading for

style and content. Prioritized personal work flow to meet deadlines with

pressmen and other internal clients. Customer Service: worked with

internal and external engineers and plant managers, as well as other

internal and external clients to meet production specifications, to

produce printed materials and meet deadlines. Researching new

technology: hardware and software to improve work flow.

REFERENCES:

Available upon request.

Contact this candidate