Customer Service Manager

Objective

To work in an environment in which I can provide people with goods/services

that will that will enhance the quality of their life

Work Experience

Jewel-Osco a SuperValu Company Elgin, IL

Service Clerk - Nov. 1996 - Present

. Customer service, cashier, shift manager and price coordinator

(Utility worker, willing to do anything)

. Train new and existing associates in the best practices used at

the checkout

West Aurora School District 129 Aurora, IL

Substitute Teacher - Feb. 2009 - Present

. Fill in for absent teacher

. Follow lesson plans give by classroom teacher

School District U-46 Elgin, IL

Substitute Teacher - Oct. 2009 - Present

. Fill in for absent teacher

. Follow lesson plans give by classroom teacher

Paige Personnel Schaumburg, IL

Temp Worker - Nov. 2009 - Present

. Whatever they have to offer I will take from computer work to

warehouse

. I have worked in a warehouse and I was an active participating

audience member in a presentation training session for DOT Help

Compliance

Pearson AZ USA

Test Scorer

. I read essays from students' state testing and graded them.

. Job Requirement: 70% Compliance on scoring with 100% Compliance

of 1 above or below in score on the 30% missed.

Education

McCleery Elementary / Partnership School 1002 Illinois Avenue / 407 S.

Calumet, Aurora, IL

Student Teacher - Aug. 2008 - Dec. 2008

. Observe a fifth grade teacher while she instructs students

. Teach fifth grade students in content areas such as math,

science, shared reading, language arts

. Participate in school and grade level planning meetings, RTI

Team, and staff in-service days

Aurora University Aurora, IL

Aug. 2006 - Dec 2008 (BATC)

. Bachelors Degree in Elementary Education with a Teaching

Certificate; Cum Laude; GPA 3.723

Education (continued)

Elgin Community College Elgin, IL

Degree Received in August 2005 from ECC: (AA)

. Associates in Arts with Honors

Other Skills and Qualifications

Activities on Campus

. Circle K International - A volunteer organization associated

with Kiwanis - Aurora University

. Spartan Christian Fellowship - promotions, flyers, posters, and ran

the computer equipment and events - Elgin Community College

Honors

. Ivy Leaf Award - Aurora University

. Dean's List & Academic Honors List - Elgin Community College

Spoken Languages

. English

. Functional Spanish - Hablo un poco Espa ol.

Skills in Technology

. Basic computer troubleshooting skills with software or hardware

. Full working knowledge of Microsoft Office especially in Word

and PowerPoint

. I am able to acclimate to almost any technology, computer,

television, machine with little to no training. For example, never

used an iPod or iPhone before but now that I own one I was able to

pick it up and teach myself how to use it in about two days.

Hobbies/Interests

. Computers, Cell Phones, TV, Technology.

. I love working with people and for people to help them enrich

their lifestyles.

. Love to volunteer! Volunteered in community/church projects for

the past 10 years

. Mentor at Club 10 Camp for children from low income families

(June/July 2008)

. Various volunteer jobs with youth as well as retreats across the USA

for a missionary team

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