Customer Service Manager
Resume:
Lane #422-***-****
Irving, TX 75039 E-mail
*******@*****.***
Sara Mohl
Education Bachelor of Business Administration 2007
Work experience February 2003 - June 2010 Tokyo Steakhouse West Monroe,
LA
Server / Hostess
Engaged with customers in a professional, friendly, yet
efficient manner
Responsible for taking orders, delivering food, and preparing
guests' checks
Answered customer questions and made recommendations upon
request
Assisted in the training of new staff
Scheduled dining reservations and arranged parties and special
services for customers
February 2008 - November 2009 Abercrombie & Fitch Monroe,
LA
Store Manager, 08/09 - 11/09
Assistant Manager, 02/08 - 08/09
Managed total store level operations, including staff hiring,
training, evaluation and work schedules
Maximized sales and profitability of assigned areas through
execution of company programs
Directed loss prevention initiatives
Managed all aspects of merchandising, window displays, and
stocking
Handled sales tracking and reporting, inventory control, and
employee payroll
Ensured excellence in customer service and resolved all
problems at the store level
January 2006 - December 2006 ULM
Monroe, LA
Computer Lab Assistant
Assisted students and faculty in using computer hardware and
software
Observed lab occupants upon entering and leaving the lab and
secured lab equipment.
Maintained lab equipment by cleaning disk drives, monitors,
keyboards, and other lab hardware.
August 2001 - May 2002 Franklin Parish School Board
Winnsboro, LA
COE Student Worker / Receptionist
Answered multi-line phones, greeted customers, sorted mail,
composed correspondence
Computer Skills Windows 95/98/XP, Microsoft Office (Word, Excel,
PowerPoint), COBOL, Visual Basic
References Available upon request
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