Manager Customer Service

MaryAnn Parrish

**** *****

Lincoln Park, MI ****6

Phone: 313-***-****

E-mail: **********@*****.***

Profile

Experienced Customer Service Representative with Clerical Skills, seeking a permanent position,

within an establishment, that strives and achieves on a consistent basis for its success and

longevity.

Retail Beauty Adviser

09/2008 to 07/2010 - Macys Clinique, Shiseido Novi, MI

•Greet and approach customers promptly to determine type and quality of merchandise

desired.

•Display merchandise, suggest selections that meet customer's needs and emphasize

selling points of merchandise such as quality and utility.

•Suggest multiple items.

•Maintain product knowledge awareness by attending seminars and training classes and

by reading product knowledge literature.

•Participate in pre-selling and driving events by maintaining an active client book.

•Process transactions on Point of Sale terminal following prescribed procedures.

•Receive payment or obtain credit authorization. Recommend proprietary credit to all

customers not using store charge.

•Wrap or bag merchandise for customer.

•Place new merchandise on display. Ensure maintenance of prototype standards.

•Participate in physical inventory of stock as requested.

•Obtain merchandise from stockroom; fill in stock as requested.

•Gave people a desired look through the use of makeup, instructing them on how to use it

at home to create the face they wanted.

Visual Merchandiser

11/2006 to 06/2008 - Delaware North Companies Romulus, MI

•Build and maintain product displays in compliance with company standards.

•Maintain appropriate product levels in item sections and throughout accounts, including shelf

allocation and general items.

•Meet customer service expectations through daily communication, problem resolution, and

appropriate follow up.

•Maintains professional, team relationship with co-workers and customers.

•Maintain merchandising standards while rotating products each time in designated accounts.

•Housekeeping of stockroom and stores filled

Administrative Assistant (Contract Position)

4/2004 - 01/2005 Frito Lay, Southgate, MI

•Assistant to Vehicle Operations Manager with insurance and registrations of all vehicles, setting

up all repair appointments, obtaining titles for new vehicles and ones being sold, setting

up court appearances for traffic violations, clocking driving time, fuel consumption used,

obtaining and paying gas cards, etc., throughout Detroit, Ann Arbor, Kalamazoo and

other parts of Michigan.

•Accounts Payable, using Oracle to generate payment for vendors, utilities, outside services,

credit cards for managers, etc

•Kept detailed logs of man-hours worked, regular and overtime, parts purchased, credits on

returns, mileage for double-team repairs, etc for Service Technicians.

•Generated payroll for twenty-one Service Technicians within region.

•Made travel arrangements for Regional Meetings for Zone Managers and Branch Managers,

Sales Reps and Merchandisers.

•Assisted in fielding calls from contracted customers with delivery, supply, changes in orders,

merchandise set-up, credits, etc.

•Set up and prepare for meetings with Service Department and Vehicle Operations.

Administrative Manager

07/2000 - 01/2004 Zep Manufacturing

•Assisted branch manager setting up programs to keep track of quotas, monthly and yearly sales

per sales rep, inventory, and volume of being sold. Prepared all accounts payable units

for payment through Headquarter Plant in Atlanta, Georgia.

•Trained Sales Reps on technology regarding e-mail, online order placing, quotes, Internet

research of outside products, etc.

•Prepared quotes for sales reps through research of potential customer supply need, budget and

warehouse space, reduced prices for bulk purchases, etc

•Assisted front office with answering phones, placing orders into system, upkeep of customer

records, data entry of deliveries from plant to warehouse, etc.

•Assisted in Branch Manager, AR Manager and Warehouse Manager with semi-annual inventory

and monthly close-out.

•Assisted Sales Manager with coordinated meetings with Sales Reps to introduce new products,

sales techniques, and instruct them on safety regarding introduction and Sales Rep

Delivery of hazardous chemicals, etc.

•Generated MSDS, Price Lists, new leads, lists of vendor names and phone numbers, Contractual

Customer Inventory Logs, etc.

Education

Detroit College of Business - currently Davenport University.

- Certified in Business Administration

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