Sales Customer Service

Sarah Elizabeth Guiles

**** *. ********* ****. #*** Santa Ana, CA 92707 714-***-****

Objective

To combine my organizational and communication skills with my supportive

experience in a fast pace and challenging environment in the staffing/guest

relations field which would provide me with career advancement

opportunities

Work Experience

April 2010-Present Hyatt

Regency

Bartender Newport Beach, CA

92660

. To be an attentive associate who is focused on providing efficient

service and meaningful experiences

. Concentration on the latest in mixology, bar equipment, and sanitation

standards, with a focus on safety standards and maintaining an attractive

bar

. Regular follow-up with guest tables and promptly fulfill additional

requests

September 2009-March 2010 Closed Finbar's

Italian Kitchen

Server Rancho Santa

Margarita, CA 92688

. Strong promotion of teamwork in guest service and in our sidework

. Anticipate guest needs/requests before they ask

. Exceed check average goals, offer side orders and up-sell specialty

drinks

. Regular follow-up with guest tables and promptly fulfill additional

requests

January 2009 - June 2009 Cox

Communications

Retail Sales/Lobby Representative-Temporary position

Rolling Hills Estates, CA 90274

. Responsible for ensuring customer satisfaction and loyalty by handling a

variety of customer requests, inquiries, sales orders, billing and

service

. Work in a professional manner while acquiring new customers, sell/upgrade

products and services to existing customers

. Achieve established bi-weekly commission sales goals

June 2008 - August 2008 St. John

Knits

Fabric Administrator Irvine, CA

92614

. Follow up of ex mill dates for reorders and existing fabric orders for

each season

. Develop new and strong relationships with Fabric Vendors

. Managed new development process of fabric prints with US and Overseas

Mills

January 2001 - March 2008 YKK (USA)

West Division

Inside Sales Coordinator (2005-March 2008)

Anaheim, CA 92807

. Primary focus on new business development and sales expansion

. Provide inside sales support to increase product sales and market share

with existing accounts

. Assist Director of Sales in new product launches, product promotions and

administrative duties

. Train customer service team on new products, technical information and

updates on product changes

. Qualify prospective new accounts, present sales activities and sales

forecasts at Regional sales meetings

Marketing /Sales Support (2002 - 2005)

Customer Support (January 2001 - 2002)

. Qualify prospective new accounts, developed and implemented new product

launches through seminars and presentations

. Assisted major brand holders with design on new product development,

handled west coast trade shows : Including Magic, Outdoor Retailer and

Caitac Premium Denim Fabric shows in Los Angeles and New York

. Managing Juicy Couture Lab-Dips for all DTM garments, confirmation of

Export orders and follow-up

February 2000 - January 2002 Linens N' Things

Sales Specialist, Visual Mission Viejo, CA 92691

. Handled phone work, customer care, talked to vendors on a regular basis

. Ordering of out of stock items in department of ownership, responsible

for Plan-O-Gram changes in window and bedding department

October 1999 - January 2000 Damze Co., Inc. - Canyon Group

Production Assistant Tustin, CA 92780

. Purchaser of fabric and trims for pajamas and chenille bath robes and

Sample Coordinator for the Fall/Winter 2000 catalog

. Managing outgoing and incoming pajama production with contractors and

costing for the Canyon Home Robe/Pajama collection

Skills

Computer Office

Microsoft Windows Heavy Phone Work

CAD (Lectra) Customer Support

AS400 (Nova Systems) Inventory

DOS/Icoms Develop Strong

Aloha Systems Customer Relations

Develop a strong customer support/

Sales team through continual training

Education

1997 - 1999 Brooks College

Long Beach, CA 90804

Associate of Arts Degree, Design

Dean's List, 3.0 GPA

Contact this candidate